Tim had a loaner available on short notice, explained my service problem clearly and was VERY efficient!
Professional and courteous
Scott was fantastic as always
Our service representative RGD is alway professional and courteous while serving our maintenance needs. He makes going to Lexus a joy.
Scott got my car done 3 hours early. Everybody was friendly.
Ronnie was great to work with, knowledgeable and professional. My only concern was that the interior windows of my cars were not washed.
Ronnie was the BEST. He followed up with me constantly with phone calls to give me updates. He was very professional and concerned about getting my car completed and back to me in excellent condition. He is one of your Best employees. Thank you Ronnie.
Had my windshield replaced. Excellent job. Scott was my service rep and he made sure I was taken care of.
Excellent service, I am well satisfied with your service. Thank you!!
This is my second time going to service advisor Ronnie Crowe. Both times I was not satisfied with my experience with him as my advisor. He can be rude at times. For instance today, he asked me if I was going to stay in the lobby or leave the dealership. I said “oh they say I can get a loaner since I had an appointment at 10.” His response was “so you’re not staying here.” Very condescending tone that was not appreciated. I work in customer service and feel he doesn’t display very good customer service. In the future I will not be going to Ronnie.
Daven is the best! Called me to bring my Lexus in for service. Set a date. You did service. Gave me a loaner car. Called to tell me my car was ready to pick up. Paid and left. Couldn’t be any easier or painless. Great job Deven.
Mr Hassan was very easy work with. He was great!
All comes down to RGD @ Lexus @ Mission Viejo. Outstanding, timely service as always.!!! Never a doubt! Thank you RGD!
Always a pleasure coming for a service. Such helpful, polite and knowledgeable people.
Scotty explained nicely about ever detail maintenance and future how to take items if necessary .,the car running smoothly after service . I am happy the service this time . Thanks
Scott is a Rockstar! He stayed in communication during the service work, ensured my car was washed, and was both friendly and informative of the various models I had interest in. Could not have been better! Perfect service.
Hassan sarim did an excellent job.
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