Nothing but good things to say! Thank you!!
My original appointment was scheduled for
Thursday, April 11, and I called the day before to confirm, and was told I needed
to reschedule it, since the detail person was not available. I reschedule to Monday, April 15. Reina, apologies for this change, but it was I that had call her to follow up about my appointment. I always had to call her to get any information about my appointment and each time I called her she told me she was about to call me. This is hard to believe, since it was after 5 pm, late in the day. I don’t believe it was the customer service I was expecting. She was not pleasant after I called her to ask about when I could expect when my car detail would be finished. All she could tell me is it will be there all day, until 6 pm.
Couldn’t have asked for better service from Jack! He has helped me in the past as well and I will return to this dealership in the future because of him!
Service was done with expert advice from Jack Daniels. Thank you.
Easy to set up and excellent service
Craig was great. Answered all my questions. Service was quick and professional. Thank you again.
Craig was amazing! Couldn’t have asked for a better experience. He is so nice and gives great customer service. You guys are lucky to have him!
I sent an email from explaining the issue.
They answered my questions and service was prompt.
Everyone was courteous and professional. Thank you.
Craig was very friendly and understanding and assured me my car would be ready at a certain time, and it was. Thank you so much!
I received great service from Craig. His professionalism and caring attitude made my experience with City Volkswagen less painful having to wait in a city I don’t know much about.
Thank you, Craig, for the great service and for having my car washed ;)).
It truly needed it.
I have complete confidence in Jack..
Don is amazing and always takes the time to explain things to me. Very professional and friendly.
Fantastic service from beginning to end!
Craig has taken care of me for years through other dealerships. He is so good, I make the extra effort to come down to City to have him service my vehicle when Mossy VW is only 10 minutes from my house. Thanks Craig!!
Ian
Jack is always the BEST! Jack’s Customer Service is unparalleled. I recommend many people to this dealership because of Jack Daniels. He is truly an asset to your company. Many others who I have recommended to Citi Chev / VW have said the same thing. Thank you Jack!!
Jack was patient, calm and knowledgeable. A pro
Thank you
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