Dealership Collision Centers Can Now Choose CCC or Mitchell Estimating Systems

State Farm has announced a nationwide expansion of its estimating platform options within the Select Service program. After a successful trial run in Ohio, shops across the U.S. can now choose between CCC One and Mitchell Cloud Estimating.

Source: CollisionWeek – Read full article →

What This Means for Dealer-Run Collision Centers

As dealerships continue investing in streamlined, customer-first experiences, back-end flexibility matters more than ever. This update from State Farm allows collision repair facilities—especially those integrated with dealership operations—to optimize platforms based on:

• In-house training and technician familiarity

• Current tools and DMS integrations

• Estimation accuracy and compliance efficiency

• Cycle time and DRP performance metrics

Comparing CCC One vs Mitchell Cloud

Each platform offers pros and cons, but now that dealers have a choice, it’s worth re-evaluating which works best for your store:

Mitchell Cloud Estimating:
Known for its mobile functionality and flexible browser-based interface. May be a better fit for tech-savvy teams and cloud-based workflows.

CCC One:
Widely used and deeply embedded in many dealership repair environments. Switching may not be necessary unless performance issues exist.

For a closer look at Mitchell’s capabilities:
Mitchell Auto Physical Damage Reporting Overview

A Broader Shift Toward Platform Flexibility

This isn’t just a technical update—it’s part of a larger trend toward repairer autonomy. Giving DRP partners platform flexibility reduces friction, improves shop productivity, and ultimately leads to a better customer experience.

State Farm is recognizing that well-equipped, well-supported repair facilities—whether independent or dealer-run—should be empowered to choose the tools that match their operation best.

ARR’s Perspective

At AutoRepair-Review.com, we monitor shifts in policy and platform access that impact dealership fixed ops performance. This change reinforces the importance of regularly evaluating the tools in your workflow—especially when OEM compliance, DRP alignment, and performance metrics are at stake.

Have a question or want to explore how this platform change might impact your store?
Reach us at [email protected]