The wait was long but understandable. The service was excellent, including by those reporting to Ryan, and the waiting area (with tables, snacks, and electric plugs) was excellent.
10/28/2023
Not Provided. VERIFIED CUSTOMER
Ryan Zurbuchen took care of the recall in a professional and courteous manner; job well done.
10/28/2023
Peter C. VERIFIED CUSTOMER
Service was excellent! Cooper is the best!!
10/28/2023
Marilyn V. VERIFIED CUSTOMER
Very professional
10/28/2023
Ashley K. VERIFIED CUSTOMER
I got a text asking if I wanted a complimentary 4 point inspection with my recall appointment and asked about it when I dropped it off when I picked it up the inspection was not done and not even in the paperwork. I also had a key programed it does work but was sad to see it was not cut to fit the door wish I had been told that the key would get programed but not cut.
10/27/2023
Richard S. VERIFIED CUSTOMER
I had no problem with the service. I would suggest however that your people on the phones making the appointments are better informed of the length of time the service will take so that the customer can be better prepared. I was quoted an hour and a half and it was a 4 hour service.
10/27/2023
Matthew C. VERIFIED CUSTOMER
Every part of my service visit was performed professionally.
10/27/2023
Dylan C. VERIFIED CUSTOMER
Jacky Deng delivers exceptional service, is very personable and I always have a great experience when getting my VW serviced at Darlings!
10/27/2023
Penquis Cap. VERIFIED CUSTOMER
Very friendly, attentive and professional. It was a pleasure working with Jeff.
10/27/2023
Frederick M. VERIFIED CUSTOMER
Cooper did a great job. Showed me the tires before they started. He is friendly and professional. Took car of my rebate paperwork.
A very good experience.
10/26/2023
Matt B. VERIFIED CUSTOMER
Tony was amazing I won't take my R8 anywhere else
10/26/2023
Sandra M. VERIFIED CUSTOMER
I received excellent service today.
10/26/2023
Charles R. VERIFIED CUSTOMER
Getting a text my car was done before getting a text about how good it was
Also text for feedback or if calling leave a message
10/26/2023
Hector H. VERIFIED CUSTOMER
I know it cost a little more to go to Audi but it’s well worth it cause I know the work will be done right and am not gonna have any worries.
10/26/2023
Tom P. VERIFIED CUSTOMER
The gentleman that greeted me when I pulled in ( I didn’t catch his name) was very courteous and described the process very well. Simeon was very professional, and courteous. He was very honest with me on what services that my vehicle needed. I appreciated that!!
10/26/2023
Maureen K. VERIFIED CUSTOMER
I got a little frustrated with the communication. I would leave voicemail, email and texts and it would take all day to respond to me.
10/26/2023
James S. VERIFIED CUSTOMER
Great customer service by Jeff. Fast and easy routine service. Well explained and on time. No drama.
.