Joe was so nice & patient, even though the garage was extremely busy. He took time to explain everything & answer questions as if we were the only customers he had.
2/1/2022
Steven S. VERIFIED CUSTOMER
Terrible service. The service tech told me that with my extended warranty I’d have up to a $100 deductible, which is totally fine. I told him the issue(that Sullivan’s had already diagnosed) and said I don’t want a diagnosis, I just want them to fix the window. When I come back to pick up my car after, they said they were done with it, not only did they not fix my car, but they charged me $170 for a diagnosis fee and told me it would be $345 extra to fix my window. With the exact same diagnosis that sullivans gave me. The technician lied about the “$100 deductible”. Sullivans originally told me to come here because I have a warranty still but it didn’t apply for some reason. Never coming back. 0/10
2/1/2022
Kashyap S. VERIFIED CUSTOMER
He was good responsive gave proper discount and was helpful with the entire process
1/31/2022
Michael O. VERIFIED CUSTOMER
The heater is working now.
1/30/2022
Judith A. VERIFIED CUSTOMER
Gary the service manager is just excellent.
1/30/2022
Michael N. VERIFIED CUSTOMER
Polite efficient. Courteous. Kept me posted via text and phone calls
1/30/2022
Naveed H. VERIFIED CUSTOMER
Like always.. i was satisfied with the service!
1/30/2022
Tanya L. VERIFIED CUSTOMER
Jacky was simply amazing. From his understanding of the situation to his sympathy toward our plight that weekend, he was phenomenal from end to end. He went so far as to help us resolve towing and rental car expenses for our very new car. Can’t thank him enough. It’s because of him that I would drive to Maine from Massachusetts to buy another car.
1/30/2022
Esther F. VERIFIED CUSTOMER
Randy was fantastic. He gave professional personalized service.
1/29/2022
Melanie A. VERIFIED CUSTOMER
The staff is amazing and very polite! However, I was there for three hours and was told the service would take an hour and a half. It’s frustrating to plan my work day around a service visit that runs twice as long. Especially, when the service was not a very involved one. As a customer, I show respect by my keeping my appointments and being on time. I’d really like the same respect in return. Again, the staff is very nice and accommodating but the issue is the length of the appointment and a mutual respect of each other’s time.
1/29/2022
Brandon B. VERIFIED CUSTOMER
Failed to mention that the diagnosis fee was 209 dollars an hour. It was told to me in the first phone call that it was 209 and yall couldn't even fix the issue. So I paid 711 dollars for someone to look at my car and tell me they can't fix it.
1/29/2022
Matt M. VERIFIED CUSTOMER
James is the ****. Period.
1/29/2022
Not Provided. VERIFIED CUSTOMER
Joe is awesome! Keep up the good work! He saved the day for us!
1/29/2022
Christopher N. VERIFIED CUSTOMER
Jeffrey is excellent. Thank you to Darling’s for providing exceptional staff. Well done.
C.D.N.
1/29/2022
Linda M. VERIFIED CUSTOMER
Love Gary!! He takes care of me and my cars!!!
1/29/2022
Leland S. VERIFIED CUSTOMER
Very happy with the service.
1/29/2022
Mabel F. VERIFIED CUSTOMER
We are always very satisfied with the friendly service at Darlings Ford in Bangor. Jeffery was excellent and lived up to the positive reputation of Darlings!