Darling’s Service Department was able to look at my car when it was first towed in and John Dow was able to examine and fix the issue quickly so that I wouldn’t have to wait the 10 days for my scheduled appointment, to get it seen and fixed! I am very pleased for the care and consideration shown by John and the service team!!
4/6/2022
Connie S. VERIFIED CUSTOMER
Gary is always helpful, he puts customers first & does what it takes to get the job done.
4/6/2022
Janice G. VERIFIED CUSTOMER
William was very helpful getting me several tire options then getting them on short notice
4/6/2022
Carl L. VERIFIED CUSTOMER
Great service every time
4/6/2022
Bakeisha C. VERIFIED CUSTOMER
James provided excellent service! He even assisted with another issue involving a problem with my seat, I’m awaiting a follow up from Audi involving that matter. He was an exceptional individual to work with !
4/6/2022
Henry S. VERIFIED CUSTOMER
He was great!
4/6/2022
Frank M. VERIFIED CUSTOMER
Thanks for the speed of the service.
When I bought the truck I bought the 80K service but not sure why it was not used today.
4/6/2022
Evgenia P. VERIFIED CUSTOMER
Randy was great and very informative. I had a great experience
4/6/2022
Francis P. VERIFIED CUSTOMER
Cordial, knowledgeable, courteous.
Excellent employee!! He’s a keeper.
4/5/2022
Steven B. VERIFIED CUSTOMER
Darling’s just replaced the windshield on my Q8 and returned the car to my home which was great
however, i just noticed they did NOT put the new inspection sticker on the windshield!! so now the car is not legal to drive. we did the windshield replacement now in part the car’s inspection was up April 30
please note the repair also took an extra day to complete and am very surprise the new inpection was not done during this delay and put on
i live 90 minutes away in Greenvilke - how do you propose remedying this?
4/5/2022
Pauline W. VERIFIED CUSTOMER
Cooper was very knowledgeable and very personable. It seems like all your staff is great with customer service.
4/5/2022
Bradley G. VERIFIED CUSTOMER
Jeffery was extremely pleasant and explained the service being performed on the vehicle in detail. Excellent service all around.
4/5/2022
Stephanie S. VERIFIED CUSTOMER
Andrew was great, so was Raymond. I was very unhappy that I scheduled this appointment 11 days ago and requested valet service at that time, but no one showed up this morning. I called at the time of my appointment to ask when someone would arrive to pick up my car and only then was valet service arranged. What was the point of requesting this service in advance?
4/5/2022
Deborah A. VERIFIED CUSTOMER
I hope you rec’d my comments about Jaylene. I’m not a tech wizard!
But, because I think so highly of her, I will write my compliments again.
She is one of the most professional representatives of a company that I have had the pleasure to work with regarding service. I feel like she is truly interested in making me happy. She is reliable and confident, which
makes me feel like I am in good hands. I hope to work with her in the future with all my service needs.
4/5/2022
Charles C. VERIFIED CUSTOMER
Randy worked overtime to help me with a special problem. Paul bright also helped out.
4/5/2022
Justin E. VERIFIED CUSTOMER
Quality service provided as always. Randy assisted me through the whole service and kept me informed with what was going on with my vehicle. Exceptional service provided by a quality human being. Returning the loaner as my vehicle was ready for pickup was simple. Jaylene concluded my service and explained everything to me, answered all my questions, assisted me with payment, and bid me farewell. Thank you so much.
4/5/2022
Susan B. VERIFIED CUSTOMER
Excellent customer service.
4/4/2022
Brenda B. VERIFIED CUSTOMER
Gary was very professional and honest. He answered all of my questions and even applied a discount that I found online.
Thank you Gary!
4/4/2022
Ross &. VERIFIED CUSTOMER
brought my car in for service on 4/1/2022 for an oil change, recall on roof racks, inspection to purchase my vehicle at the end of lease, and have the light in my passenger mirror repaired (I brought the light to Service’s attention that it was broken and kept falling out at my September 2021 service, and was told “if it falls out again, let us know” but repair was never attempted).
I was told on Friday that I would now have to pay for the light out of pocket, as the warranty was up in the end of January. Where it wasn’t repaired in September when I brought it to their attention and repair wasn’t made, I don’t feel that I should have to pay for it out of pocket now. It was supposed to be discussed with the service manager Friday and then I would hear back, but I have not yet heard anything.
4/4/2022
Ashoor B. VERIFIED CUSTOMER
I informed Andrew that low oil sensor was on. He was very professional when he approached me, greeting me and asked how he could help me today. Mechanic took care of the oil level and resetting the car computer. Good service keep it up.
Thank You