Darius was great. He greeted me, informed me with what was going on with my car. No complaints with that.
HOWEVER!!! Audi Orland needs to do a MUCH better job with customer service, sending reminders, & consistent communication with appointments. I called a month ago about an issue with my car... I left several voicemails and called many times. I received no response and then out of the blue, I got a phone call saying I had an appointment that I NEVER even scheduled. Not only did I have to call back and see 1. why I was having an appointment and 2. when did I even schedule my appointment. Lots of issues that need to be fixed with answering phone calls in the Audi Service Department. Very bad, very unorganized, very unprofessional. It’s so bad that I dread driving to Audi Orland because of how bad the service is. Not a good look for Audi Orland. I know I am not the only customer that feels this way.
11/12/2022
Timothy S. VERIFIED CUSTOMER
Great job Joe and Darling's team.... thank you
11/12/2022
Madelaine A. VERIFIED CUSTOMER
Everything was great , thank you for your service.
11/12/2022
Marlon P. VERIFIED CUSTOMER
Your upsale needs work and you pricing...the training of service writers and the communication to the customers needs work also...but they are very nice...
11/12/2022
Deborah V. VERIFIED CUSTOMER
Wonderful service experience. Thank you.
11/12/2022
Aytin A. VERIFIED CUSTOMER
Five star service from Arameh! He has helped me in the past and was equally helpful!
11/12/2022
Virginia T. VERIFIED CUSTOMER
Service was excellent . Personnel conducts well, very professional prompt service as promised. Meets expectation.
11/12/2022
Christopher H. VERIFIED CUSTOMER
Great Job as always
11/12/2022
Dwayne D. VERIFIED CUSTOMER
He was great. Made the wait for my vehicle bearable, continued to give me updates and got me out of the door around the time he initially told me the wait would be. Good customer service!
11/12/2022
Amy R. VERIFIED CUSTOMER
I appreciate him getting my appointment in seeing the scheduling department made an error
11/12/2022
Dan K. VERIFIED CUSTOMER
Great experience. Thanks.
11/11/2022
Jose Louis. VERIFIED CUSTOMER
Tony was fantastic and accommodating!
11/11/2022
Paul W. VERIFIED CUSTOMER
Gary is by far my favorite service advisor
11/11/2022
Jungho L. VERIFIED CUSTOMER
I had recalled serviced 5.request from AUDI
They done 5of4 after serviced.
seat memory buttons didn't work.
I did call back and emailed. Now everything is perfect. Thank you all.
11/11/2022
Chris C. VERIFIED CUSTOMER
Standard oil change and car wash. All good
11/11/2022
Deborah B. VERIFIED CUSTOMER
Knowledgeable, accommodating, professional, respectful, friendly…. I could go on!
11/11/2022
Thomas M. VERIFIED CUSTOMER
Great job
11/11/2022
Jeremy K. VERIFIED CUSTOMER
Thorough, professional and dependable service. Thank you!
11/11/2022
Scott G. VERIFIED CUSTOMER
Very communicative. Was good at keeping me up to date.
11/11/2022
Christopher M. VERIFIED CUSTOMER
Tony always does a good job, nice, quick, attentive, and polite.