From the day of the drop of to the day of the pick up was bad service, no car was offered for loaner nor was I ever given an update by anyone unless I made the effort to call and find out. I understand service takes time and parts can be on back order but you can update someone by text call via email Facebook Snapchat what ever the platform can be used to do so which I believe they are on there phone anyways so why not update the people that are waiting. Car was also out for 2 months just picked it up and it’s making rattling noises
11/14/2022
Wanda M. VERIFIED CUSTOMER
Joe is awesome, couldn’t ask for any better service! Always has a positive attitude, beautiful smile, and knows how to greet people. He’s a keeper! He deserves a raise????
11/14/2022
Alayna B. VERIFIED CUSTOMER
Wonderful service, greatly appreciated!
11/14/2022
Laura R. VERIFIED CUSTOMER
If I had known that I would not be trusted with a vehicle while
Mine was being worked on- warranty work- I would not have bought my Explorer from Darlings. Very disappointing, the shuttle driver was a great man, we enjoyed him but waiting at Walmart outside on the curb for 30 minutes was a crazy.
11/14/2022
Dennis M. VERIFIED CUSTOMER
I can not imagine a better individual than Jackie to work with. He was great from every perspective!
11/13/2022
Patricia W. VERIFIED CUSTOMER
We enjoy William's friendly personality and the fact that he always makes sure we get the good service we need.
Pat and Hub White
11/13/2022
Arthur M. VERIFIED CUSTOMER
It was the worst experience I’ve ever had. I will be contacting upper management at Darlings and Ford. I spoke the service manager Scott Kenner’s who also contributed to the poor service. I will never bring my truck back to your service garage even though I bought it from you.
11/13/2022
Mark M. VERIFIED CUSTOMER
My wife Kathy said Sam was awesome as well as the quality of service; however, it took the technicians almost 2-hours to do an oil change. She was informed “A student was being trained; however, it should not have taken the so long.”Please ensure the service techs understand their time is money and the customer’s is worth more. Thank you and in advance.
Sincerely,
Mark W. Melia
11/13/2022
Hanic A. VERIFIED CUSTOMER
Arameh was awesome, professional check in and great advice on service. He handled my car service from beginning to end in professional way. Great service Arameh. Thank you
11/13/2022
Paul S. VERIFIED CUSTOMER
I was well taken care of.
11/13/2022
Christian S. VERIFIED CUSTOMER
Very helpful and pleasant to work with.
11/13/2022
Frank G. VERIFIED CUSTOMER
I will give glowing reviews.
11/13/2022
Sheila G. VERIFIED CUSTOMER
My experience with Adrian Bardic was excellent he was attentive and answered all of my questions. He kept me updated regarding progress. Great service!
11/13/2022
Akshay P. VERIFIED CUSTOMER
Great service
11/13/2022
George L. VERIFIED CUSTOMER
Very nice person
Explained everything very well
11/13/2022
Guy W. VERIFIED CUSTOMER
Thanks
11/13/2022
Danette K. VERIFIED CUSTOMER
Jacky was an amazing associate for your company. You couldn’t be luckier to have someone like him representing Darllngs VW .
11/13/2022
Nick B. VERIFIED CUSTOMER
Great job by a great team
11/13/2022
Kirstien D. VERIFIED CUSTOMER
I came in with a leaking sunroof and the bare minimum was done to try and fix the problem, which it did not. I had to come back 2 months later because as soon as we had another rainstorm, it was still leaking and I couldn’t get another appointment for over a month. I also had to pay for the labor for the first visit, even though my issue ended up being a warranty issue. I now have to wait another month to get the issue completely resolved.
11/12/2022
Caress C. VERIFIED CUSTOMER
Simon, had great communication and very personable!