Mr. Lamas was excellent. He expedited my service, was professional, and proactive without being intrusive or intense. I hope I'm lucky enough to have him as my advisor next time.
8/5/2025
Rashmi N. VERIFIED CUSTOMER
Sean was great. Lexus Glendale has been excellent with vehicle and customer care- have been coming there for about 18 yrs now. Thanks!
8/5/2025
Katelyn F. VERIFIED CUSTOMER
Sergio went above and beyond to assist with the tire reimbursement process. He was super helpful.
8/5/2025
Alan S. VERIFIED CUSTOMER
Representative told me the entire 60k checkup would take 3 hours so I waited. I arrived for an 8 am appointment. Then I received an email about additional items that needed to be done. The text message was received at 10 am and I approved the install of new tires. Then at 11:30 she calls me and tells me that the car wouldn't be ready until 2:30 pm. She should have notified me closer to 10 am rather than 11:30 am. She obviously didn't pay attention to my case. Finally got a loaner car. Service was finished and she called me at 2:15 pm. This is obviously a lack of attention to the detail of my service situation. She apologized and apologized but I think it needs to corrected and fixed.
8/5/2025
Maksim S. VERIFIED CUSTOMER
Thank you
8/5/2025
Kyla N. VERIFIED CUSTOMER
Loved my experience with this dealership. My service advisor was truly helpful and clearly loved doing his job. Honestly don’t think I would’ve had a better outcome with a different advisor but overall I love this dealership and will recommend for any and everyone !
8/5/2025
Ira M. VERIFIED CUSTOMER
Sam is the best
8/5/2025
Alejandra V. VERIFIED CUSTOMER
Thank you so much for your service! Everything was great, like always!
8/5/2025
Margarita C. VERIFIED CUSTOMER
I was very grateful to Mr. Mata for being so helpful in explaining what needed to be done in order to make sure my vehicle received the service it needed. The entire staff at Glendale Lexus is always very helpful and courteous.
8/5/2025
Malcolm R. VERIFIED CUSTOMER
I am happy with my service at JM Lexus.
Chauncey Levy is a professional and very knowledgeable
I would recommend any Lexus owner to contact Chauncey for any service needs.
8/5/2025
Veth R. VERIFIED CUSTOMER
Very friendly and good service. Thank you ????????????????????????????????????????
8/5/2025
William P. VERIFIED CUSTOMER
I had a fantastic experience at my appointment on Saturday. Thank you!
8/5/2025
Vickey P. VERIFIED CUSTOMER
I appreciate the great customer service
8/5/2025
Lucinda G. VERIFIED CUSTOMER
Thank you
8/5/2025
Tiffany C. VERIFIED CUSTOMER
Looking forward to completing a survey on a job well done
8/5/2025
John C. VERIFIED CUSTOMER
Good service. Thanks
8/5/2025
Philip C. VERIFIED CUSTOMER
Carlos is great. Service was done quickly and efficiently
8/5/2025
Laura F. VERIFIED CUSTOMER
Daniel was very helpful and professional
8/5/2025
James C. VERIFIED CUSTOMER
Metro and its employees have been nothing but fantastic ever since the purchase of my RC350. Thank you for a wonderful experience.
8/5/2025
Stephanie L. VERIFIED CUSTOMER
I was there for 2.5 hours for an oil change , tire rotation, wiper blade and air filter. That’s too long. Loaner cars should be made available if service is going to take that long