Gerardo provided excellent customer service. He kindly helped to submit a request for repair on my vehicle after I shared my concerns with the exterior portion of the car. He was able to get his team to approve the repair. Appreciate his help!
10/28/2025
Diane P. VERIFIED CUSTOMER
Fast, efficient and courteous
10/28/2025
Michael J. VERIFIED CUSTOMER
I live in Las Cruces New Mexico it takes me 40 minutes to get to El Paso well I ordered my part of two brand new fobs/keys for my Lexus on Thursday or Friday I was told that they would be ready on Monday they were ready but not cut then they cut them then they had to program them and every step Ashley had to remind them to keep moving it took me 4 and 1/2 hours from 10:30 to about 4:00 to get out of Lexus that's absurd other than that the fobs were exceptionally well and Ashley was a quintessential employee very professional who made everything move along she is a very sharp employee I ask that you please recognize her good people like that don't last around thank you again for your help MJ
10/28/2025
Jared A. VERIFIED CUSTOMER
Very satisfied, in particular with the way Ernesto handled the entire process.
10/28/2025
Rani K. VERIFIED CUSTOMER
Alfred Nungaray was very helpful . Recommended on service need to prioritize that required attention on. Got service completed as promised.
10/28/2025
Sonia G. VERIFIED CUSTOMER
Can someone please chechad a Handicap card and it is now missing
10/28/2025
Juliet F. VERIFIED CUSTOMER
100% satisfied. Excellent service.
Thanks Maico
10/28/2025
Cargile Mechanical,. VERIFIED CUSTOMER
I am satisfied with the recent service experience however I just purchased a Lexus certified vehicle two months ago and it’s already been in for service twice. I paid a premium and purchased a Lexus certified believing that it would be a reliable vehicle. I’m very disappointed!
10/28/2025
Vern N. VERIFIED CUSTOMER
He did what had to be done. Really appreciate his efforts on this issue.
10/28/2025
Arman G. VERIFIED CUSTOMER
Thank you
10/28/2025
Isaac S. VERIFIED CUSTOMER
Alex was phenomenal to work with. He takes his time and we have a great relationship with him and the team at El Cajon
10/28/2025
Jason A. VERIFIED CUSTOMER
Very good service from Jesse
10/28/2025
Audrey M. VERIFIED CUSTOMER
I appreciate that my appointment time was kept and my rep Wendy was super helpful and professional. Job done in time frame anticipated. Thank you.
10/28/2025
Shannon R. VERIFIED CUSTOMER
He was helpful, kept me in the loop while I waited and took care of a concern about my tire.
10/28/2025
Julie S. VERIFIED CUSTOMER
Everything went very smoothly. Gerardo was great to work with
10/28/2025
Virginia H. VERIFIED CUSTOMER
Hedrick was excellent and provided great Lexus service
10/28/2025
Timothy M. VERIFIED CUSTOMER
Adam was very good at explaining products and Service.
10/28/2025
Kemi P. VERIFIED CUSTOMER
Adam did an excellent job. He explained very thoroughly everything that needed to be done and how long it would take and broke down the prices. He listened patiently to my many questions and answered each and every one in detail. I couldn’t remember how to use the actual key in the Keegan and he patiently showed me exactly how to open the door if the key fab doesn’t work .He is very knowledgeable, professional, friendly and polite. I look forward to working with him again when my car will be due for the next service.
10/28/2025
Christina M. VERIFIED CUSTOMER
Travis was great . I had a nail in my tire. Service was fast and i was on my way.
10/28/2025
Carol C. VERIFIED CUSTOMER
I was surprised that the service was completed relatively quickly. Also, I was impressed by the video of my car being inspected, and the detailed checklist of the findings showing that everything was ok.