Cassie was excellent, professional and kind. It was my first visit with my first purchase. She taught me the service drop off process and helped me feel comfortable in the environment as I waited for my car. The service was quick and efficient. My car was returned in a timely manner and even washed! I’m very pleased and very grateful! Thanks so much.
11/23/2025
Obaydah D. VERIFIED CUSTOMER
I wouldn’t want to deal with Cassie again.
Unprofessional, dismissive, unresponsive
Rushing to finish, doesn’t seem to like her job
11/23/2025
Judith B. VERIFIED CUSTOMER
Wendy Fermin is thorough, professional and caring.
Her attention to detail and customer service is outstanding.
11/23/2025
Aung T. VERIFIED CUSTOMER
They did a great job!!!
11/23/2025
Stephen M. VERIFIED CUSTOMER
I picked up my new car on Wednesday and immediately noticed a vibration while driving in the highway. On Friday I came back to the dealer and went to service without an appointment and was assigned to Sam Lamas. He couldn’t have been nicer or more professional and efficient. He took me in right away and within a couple of hours resolved the issue. He kept me continually informed of the progress and was pleasure to work with.
I will definitely reach out to Sam for any future JM Lexus service.
Steve Max
****-****-xxxx
11/23/2025
Janet V. VERIFIED CUSTOMER
Great service
11/23/2025
Ayodeji S. VERIFIED CUSTOMER
Completely satisfied with my the professionalism of Daniel and promptness of the service
11/23/2025
Christopher Ezzat. VERIFIED CUSTOMER
Jennifer did a fantastic job as always. She is a very attentive service adviser with excellent communication skills. I appreciate her professionalism and attention to detail. Big thank you to her and the Lexus service team.
11/22/2025
Kimberly U. VERIFIED CUSTOMER
Thank you and Alejo for the outstanding service.
11/22/2025
Hector C. VERIFIED CUSTOMER
thank you
11/22/2025
Theresa O. VERIFIED CUSTOMER
Tino as always delivered excellent customer service.
11/22/2025
Mansi K. VERIFIED CUSTOMER
Anthony was wonderful!
11/22/2025
Kimberly W. VERIFIED CUSTOMER
Everyone was so nice and my car was ready sooner than the time they had given me when I arrived.
11/22/2025
Edwardo S. VERIFIED CUSTOMER
Great service. Somehow they overlooked turning off the “maintained required soon,” display. I’ll take it by when I’m around that area to turn it off. Thanks!
11/22/2025
Joyce J. VERIFIED CUSTOMER
Always happy with Lexus service! You are the best!!
11/22/2025
Charles K. VERIFIED CUSTOMER
Excellent !!!!!
11/22/2025
Joni K. VERIFIED CUSTOMER
...
11/22/2025
Mirna D. VERIFIED CUSTOMER
Great customer service
11/22/2025
Dale G. VERIFIED CUSTOMER
All good
11/22/2025
Mary D. VERIFIED CUSTOMER
Ryan gave us quick, responsive service and took care of our questions and requests.