I was happy with the friendliness and promp service given that I did not have an appointment, what I was not satisfied with was I wanted a clear and complete quote on the repairs that my car needed. I had specifically asked for a quote on what my car needed work on and the service man said “ oh it’s around so and so amount of dollars” and I also had asked once the car was finished if the sound would go away that my car was previously making before it had been repaired today and he said “yes it should” however it’s still making the sound. I really wanted a full quote on all the repairs that needed to be done and he said that it would need a full inspection but what was repaired today didn’t seem to really be repaired but seemed more of a patch work. It’s not to say I wouldn’t be back because I think Lexus has great service but I just didn’t feel like I got a real quote for what I went in for.
1/26/2019
Ronald H. VERIFIED CUSTOMER
Outstanding service and follow-through by Hassan. He listens and is committed to providing the service I want. I trust him!!!
1/26/2019
Celeste E. VERIFIED CUSTOMER
Evan made me a true believer of excellent customer service at dealerships he regained my faith in quick, easy, and personable customer service. He truly went above and beyond to create a highly memorable experience even if it was just A maintenance check up. Evan truly knew how to create highly personalize service and I definitely will be back and requesting him personally. Thank you Evan for making my experience Smooth and easy. Sent
1/26/2019
Stephanie L. VERIFIED CUSTOMER
Hassan is awesome! Make sure you take care of him!
1/26/2019
Karen R. VERIFIED CUSTOMER
Evan did great but I did the online appointment so you would have the correct parts when I came. You didn't and now I have to come back.
1/26/2019
Michael C. VERIFIED CUSTOMER
Hassan is a great service rep. & a good representative of your company. He is knowledgeable, pleasant & very honest.
1/26/2019
Gary N. VERIFIED CUSTOMER
Hassan, was very informative and helpful. He made my experience pleasant and I appreciate his helpfulness. Judy Carlson
1/26/2019
SEAN M. VERIFIED CUSTOMER
Nathan was very helpful and polite.
1/26/2019
Fredrick Y. VERIFIED CUSTOMER
Excellent service!
1/26/2019
Kristen J. VERIFIED CUSTOMER
The best. Always so helpful and great communication. Favorite rep there! Thank you.
1/26/2019
Ronald B. VERIFIED CUSTOMER
Thorough, prompt communication on the status of my vehicle.
1/26/2019
Thomas T. VERIFIED CUSTOMER
Evan did a great job of getting my car serviced and keeping me updated as the work was being done on my car. This was the first time that I’ve worked with Evan, and I was very pleased with the service that he provided.
1/25/2019
Layne F. VERIFIED CUSTOMER
He’s an excellent advisor for keeping my car properly maintained without excessive or unnecessary expense.
1/25/2019
Darrell T. VERIFIED CUSTOMER
Hassan has been great to work with and he is always professional and explains what I need well.
1/25/2019
Kevin S. VERIFIED CUSTOMER
Daven makes the service experience very smooth as always.
1/25/2019
Nariko M. VERIFIED CUSTOMER
Thank you!
1/25/2019
Mary H. VERIFIED CUSTOMER
Daven consistently provides excellent service.
1/25/2019
Gail R. VERIFIED CUSTOMER
Daven always provides me with great service which is what keeps me coming back.
1/25/2019
Jason H. VERIFIED CUSTOMER
Tim was very courteous and helpful when checking me in or out after the service was completed. I would work with Tim again for future services. Thanks.
1/25/2019
LAURA C. VERIFIED CUSTOMER
Scott was extremely helpful from the time I dropped off my car off until I picked it up. Scott was great at listening to what I had to say about the car issues and Immediately knowing what was wrong with my car. Then, he made it very easy for me to understand and assured me that his team would assess my car properly and only make necessary repairs. Then, Scott was great at keeping me informed of my cars progress thru texts and phone calls. Great overall experience thanks to Scott!