Isaaic was great, and I give him a “10.” But your automated feedback system needs a major overhaul. When I purchased my new Es300h last December from “JR” from your Mission Viejo store, I made multiple attempts to give him a 10+ review, but your “system” kept rejecting my comments. I discussed this with “JR” several times, and even called both your MV manager and Lexus headquarters to resolve this, since I really wanted to give “JR” my accolades. But I got no response from any of your “higher-ups,” and ultimately, JR very graciously told me not to spend any more of my valuable time to ensure he got a great rating from me, even though I knew how important it was for him. “JR” and the rest of your employees have all been great, and they have earned my loyalty, but you need to fix your feedback system so your customers are not frustrated in submitting their responses.
9/25/2019
Mary C. VERIFIED CUSTOMER
My service rep Tim was outstanding. He could not make this experience more pleasurable.
9/25/2019
Patricia S. VERIFIED CUSTOMER
Such a great place to wait and the service manager who habdled my car was great! :)
9/25/2019
Valerie R. VERIFIED CUSTOMER
RGD -ALWAYS GREAT!
9/25/2019
James H. VERIFIED CUSTOMER
Excellent service from Isaac Lam. He was knowledgeable and thoughtful. Great experience.
9/25/2019
Nalini M. VERIFIED CUSTOMER
Time
9/25/2019
Nasrin Z. VERIFIED CUSTOMER
I had a great experience Misson Viejo Lexus has the best service
9/25/2019
Chi Nee. VERIFIED CUSTOMER
The services staff is very helpful and nice.
9/25/2019
Foroud T. VERIFIED CUSTOMER
Perfect service! Thank you!
9/25/2019
Kathleen S. VERIFIED CUSTOMER
Great. Thanks for following up. Tim Rau is terrific
9/25/2019
Michael S. VERIFIED CUSTOMER
Excellent service
9/25/2019
Flora V. VERIFIED CUSTOMER
Na
9/25/2019
Kimberly N. VERIFIED CUSTOMER
RJ in the service department was amazing!
9/25/2019
Clement P. VERIFIED CUSTOMER
Very service .
9/25/2019
Rosanna B. VERIFIED CUSTOMER
Daven is awesome! Not only is he professional and knowledgeable, he's honest and provided excellent customer service! I will always request my future appts with Daven now.