Lexus Monogram Service

I brought my vehicle in on Saturday for a scheduled appointment. I wasn’t on true schedule, but showed my confirmation email and it wasn’t a problem. A few hours later, I was asked if i wanted to replace all four of my tires. After I stated I wanted to wait on the tires, I was told the Zaktek would be done and I’d be contacted when my car was ready. I tried texting for an update an didn’t receive a response. I showed up around 4:30 pm (a half hour before closing) and was told my vehicle was ready. After a few minutes, I was told there was a miscommunication and my car wasn’t done. I was offered the loaner car for Sunday and told my car would be done Monday. I called Monday and the woman I spoke with said my car should be done but someone would call. Again, no call back. I showed up again and was told my car was done, but because my advisor was on vacation, I couldn’t get my car back and was offered the loaner vehicle again. I appreciate the willingness to let me keep the loaner car, but it is not convenient to have to drive back and forth to the dealership when I work a full time job and have to shuttle two kids around to and from school and sports practices. I called today (Tuesday) and have not heard anything about the status of my vehicle.

Service representative was good. I just find it funny how they say your car will be washed and vacuumed before pick up and car was still dirty inside and dirt still on back windows. I’m use to the Dallas TX Sewell service and doesn’t compare.

Issac was great...explained everything clearly and his attitude was outstanding

Drew was great ! Thanks for the great service !

Service was well done.

Friendly staff.

Everything was handled so efficiently. I was in early eith no waiting. Hardly had time for my complimentary cappuccino! My car was finished much earlier than I expected so I was able to get on with my day. A very satisfactory experience!!!

I continue to experience exceptional service and trust the advise Drew Jacobson my service provider offers. He’s professional and knowledgeable.

Fastest in & out ever! Great job on the Zaktek!

Great service. Isaac is so great!

Hassan is excellent Great service

One tiny suggestion for your service department. Both of my clocks were off when I picked up my car. One was 45 minutes behind and the other was an hour and a half ahead. It’s a minor detail, but it would be nice if they had reset it. Other than that everything was great as always.

Tim was great. Very helpful

Job well done !! RGD is great!!!!

Ronnie was personable, very clear in explaining what the issues were with my brakes, and stayed in the link through the process. I liked that, unlike Lexus Carlsbad, he handled the payment so that I didn't have to go to another department.

Davin is great. He is always professional and helpful and friendly. He always explain everything and always has his client in mind. Thank you for his great service and positive attitude.

Evan is great to work with. He really explains in depth about the maintenance needs of the car. Bottom line, I trust Evan Pam

Issac is the best!

Isaac is excellent to work with!

Friendly, informative, responsive, and efficient service. Isaac is the best!!