Several issues w car purchased recently that warrant concern on service department’s trust worthiness/reliability - diagnosis code and verbal/written advice turned out to be incorrect (back coil repair vs. front coil code p054,etc. repeated vac light issues with recent vsc light on for short period, diagnostic code of p0015 = serious engine block problems, yet, since light remains off while continuing to drive car (as I balked at the astronomical cost of thousands of dollars), Dan asked if we just wanted to wait and see if light goes back on again? Even though head mechanic John advises if light goes on and flashes, do not drive car further as there could be serious damage to engine. Though these statements separately may seem to make sense, as the consumer, I would expect more confident, sound advice - these incidents do beg the question whether the findings and associated advice are trustworthy etc. Today an erroneous entry of odometer mileage, entered by metro Lexus service, has shown up on car fax query by the sales department - again very concerning regarding service department.
4/15/2021
Sean P. VERIFIED CUSTOMER
Cordis and all of the metro Lexus staff did an excellent job working on my Lexus. Thank you
4/14/2021
Joel H. VERIFIED CUSTOMER
Cordis did a great job. I was very happy with my service.
4/14/2021
Margaret B. VERIFIED CUSTOMER
Josh was very professional and friendly. I was very comfortable that he was knowledgeable and competent.
4/14/2021
PIYANAN S. VERIFIED CUSTOMER
Daven was very helpful providing service and assessment.
4/14/2021
Richard G. VERIFIED CUSTOMER
yes
4/14/2021
Mark V. VERIFIED CUSTOMER
Davin is just the best. Exelent service consistently.
4/14/2021
Sue H. VERIFIED CUSTOMER
Will be happy to relate my service experience. Always excellent.
4/14/2021
Richard A. VERIFIED CUSTOMER
Very friendly and cooperative. But The actual diagnostic was to replace a part supposedly broken for 1100 including labor. I did not accept went to a local garage and they fixed the problem in 5 minutes . Disappointing as I ended up wasting 2 hours .
4/14/2021
Mariaelena B. VERIFIED CUSTOMER
Great service, courteous and friendly
4/14/2021
Jack S. VERIFIED CUSTOMER
RGD is always friendly and takes care of business
4/14/2021
Frankie K. VERIFIED CUSTOMER
10 all the way Even always makes sure my car is well take care of! He always answers all my questions and concerns, So a BIG thank you to Even????
4/14/2021
Olga J. VERIFIED CUSTOMER
Great experience!
4/14/2021
Virginia R. VERIFIED CUSTOMER
I like the transparency. I was told one of my lug nuts were improperly placed and twisted on my tire and they replaced it. Made me feel more comfortable. They did not have a loner car for me so I had to wait over an hour when I live nearby. But all ended well
4/14/2021
Dawn M. VERIFIED CUSTOMER
Drew was very accomodating and I was in and out in an hour
4/14/2021
MALCOLM A. VERIFIED CUSTOMER
Car was ready on time.
4/14/2021
Linda F. VERIFIED CUSTOMER
Great service!
4/14/2021
Efren G. VERIFIED CUSTOMER
The service team is great! Thank you for working with us to find the best solutions for our vehicle!
4/14/2021
Alexis B. VERIFIED CUSTOMER
I am a client of Lexus because of Drew Jacobsen. Service is a priority when I purchase a vehicle. The long term commitment that makes or breaks my next car buying choice. Isaac, Drew’s assistant was extremely professional, polite and efficient. A great team!!!!!
Thank you, Alexis B