I know nothing about cars. Tony has always provided me with excellent service and advice. Over the years we have developed a great relationship as well as friendship. I
10/11/2023
Donna M. VERIFIED CUSTOMER
None at this time.
10/11/2023
Tim T. VERIFIED CUSTOMER
Ali was fine. I usually have my car washed when bringing it for service. However this time, not only was it not washed, it got dust all over it due to the construction that is ongoing at the dealership. The person delivering it to me attempted to tell me it was washed until I showed him all the dust that was all over the roof. Also. Thank you for the loaner. Although I mentioned to the person who processed the paperwork for the loaner that the vehicle had a smell that it had been smoked it even though he mentioned smoking was one of the prohibited things in the car. I do not smoke and was allergic to it. He just said yah smells like smoke and walked away. I mentioned it to him upon returning the car back and he said he will take care of it. Not sure what if anything he will do.
10/11/2023
Vanessa B. VERIFIED CUSTOMER
Jarrod was great! Excellent service.
10/11/2023
Daniel B. VERIFIED CUSTOMER
Tony is a great service advisor. Happy to work with him. From my phone - Dan Breig Breig
10/11/2023
Albania A. VERIFIED CUSTOMER
Happy w/my service advisor very honest & friendly
10/11/2023
Kate B. VERIFIED CUSTOMER
Detail was absolutely amazing! Seriously like new again!
10/11/2023
Kenneth H. VERIFIED CUSTOMER
As always Bryan Stover, Customer Service and Terry Harris , Technician are an exceptional team. Professional, thorough, dedicated and great in their respective positions. High quality work and great customer service are the hallmarks of Lexus of Valencia. I trust this company with my car and is a pleasant atmosphere. Thanks for all the great work and support.
10/11/2023
Jessica M. VERIFIED CUSTOMER
Alfred was very helpful,answered my questions & was attentive.
10/11/2023
Mary L. VERIFIED CUSTOMER
This was my very first visit to service MaryAnn was courteous and explained everything in detail. The only suggestion I would make is when a person schedules a visit and requests a loaner car, all specific details should be explained beforehand about the process, what info./ documents are needed, and if any costs will be involved ie gas cost / filing up before returning
I was not used to this process having used a rental through a different dealership. Otherwise, my first experience was exceptional!
10/11/2023
Andrea D. VERIFIED CUSTOMER
My advisor was wonderful. Great customer service.
10/11/2023
ELSA M. VERIFIED CUSTOMER
Scott is the best!!
10/11/2023
Ellie D. VERIFIED CUSTOMER
Had to wait when I checked in, had to wait to pickup my car. Tried to call to check on when to pick up, no answer- rolled to “leave a message “. Service advisor was professional and polite. The fact of the matter is we have choices of where to service our Lexus and where to make our next purchase.
10/11/2023
Bryan R. VERIFIED CUSTOMER
Muchos Gracias.... :-)
10/11/2023
Vigen I. VERIFIED CUSTOMER
Can't say enough good things about Scott. So happy he works there and have him as my Lexus advisor.
10/11/2023
David M. VERIFIED CUSTOMER
No issues, feel confident that Jeffrey will take of our car and keep us safe.