My experience at Lexus Escondido was wonderful…again. Dealing with Christian was a pleasure, he gave me an accurate timeframe for my vehicle to be finished and answered every one of my questions with a smile. While I was enjoying my complimentary mocha (thank you Lexus Escondido) I spoke with the Service Director Abel Jimenez. The customer service obviously starts from the top at Lexus Escondido, what a great experience!
2/9/2024
Joey R. VERIFIED CUSTOMER
None at this moment.
2/9/2024
Richard K. VERIFIED CUSTOMER
5 star
2/9/2024
Minerva G. VERIFIED CUSTOMER
Thank you gor your good service.
2/9/2024
Renee R. VERIFIED CUSTOMER
The experience begins as soon as the customer drives into the lot. Majority of the time the customer waits and stands around, neglected to be acknowledged by the employees who check you in. It’s awkward when they look at you but no one says hello and leisurely walking around doing other things. When I pulled up for my service appointment no one said anything to me. Eventually, one of the employees got in the the first loaner car in the front and moved it up, got in the second loaner car in front of my car and moved it up, then came to me and asked me to move my car up. Why didn’t he check my car in first then move the cars after?! The lack of common sense and customer service first immediately set a bad taste in my mouth and I had just gotten there!
2/9/2024
Ivan R. VERIFIED CUSTOMER
David is great. He made my experience quick and easy. Thanks!
2/9/2024
Michelle S. VERIFIED CUSTOMER
Edward is very friendly and always does a great job with customer service.
2/9/2024
Tasha R. VERIFIED CUSTOMER
MrHovart was amazing very informative with great hospitality.
2/9/2024
Rodney C. VERIFIED CUSTOMER
Robert is always excellent
2/9/2024
Sam D. VERIFIED CUSTOMER
Vincent is a very accommodating, very knowledgeable person, I love doing business with him
2/9/2024
Ammar Q. VERIFIED CUSTOMER
Great and professional service.
Thank you Tony and all Lexus team.
2/9/2024
Araceli C. VERIFIED CUSTOMER
VAHAGN is very pleasant, patient and cooperative. John who helped me do the Bluetooth was also patient and knowledgeable about my hearing aid.
2/9/2024
Serge C. VERIFIED CUSTOMER
Vanessa was great to work with. Great Customer Service
2/9/2024
Samehesha R. VERIFIED CUSTOMER
Thank you
2/9/2024
Fun City. VERIFIED CUSTOMER
Thank you!
2/9/2024
Mark B. VERIFIED CUSTOMER
My service experience was amazing, as always. But I'm still extremely angry about the fact that I barely got 21,000 miles on the original set of tires. I purchased new tires since tread was 4/32!
2/9/2024
James L. VERIFIED CUSTOMER
I had a very friendly call to the service department. I wish I could remember her name because she was so helpful for the information I requested. I felt very comfortable with all the team members. Many thanks to Katie’s team being so friendly and supportive during this appointment.
2/9/2024
Chan L. VERIFIED CUSTOMER
Dennis is the Man to get the job done. He approached me right when I pulled in the dealer for service! Didn't have to wait for anyone. My experience at Crown was excellent ????!! Thanks Dennis!
2/9/2024
Katharine Y. VERIFIED CUSTOMER
Everything is top notch at Lexus Escondido. Anthony Lee is great to work with and I always request him when I need service.