A job well done and a courteous staff made the 50 mile round trip worth it
2/11/2024
John P. VERIFIED CUSTOMER
Alfred is top notch he explained everything thoroughly and was a pleasure working with him I will definitely be coming back for all my service needs
2/11/2024
Deborah And. VERIFIED CUSTOMER
Mark is a wonderful representative for Lexus. So nice and helpful. Really knows his stuff! He is a 10
2/11/2024
Nicholas V. VERIFIED CUSTOMER
Great service
2/11/2024
Luis Y. VERIFIED CUSTOMER
George was very helpful, professional, honest and transparent with us. Will continue to take my car to Crown Lexus.
2/11/2024
Victor R. VERIFIED CUSTOMER
Not the greatest of news but George delivered it best way possible and made me feel comfortable. Great customer service and great job mechanics! **** it was as expensive as it had to be but that’s no one’s fault. Except for the city maybe (pothole).
2/11/2024
David F. VERIFIED CUSTOMER
Jeff is a great guy. I typically hate taking in my vehicle to the dealer for service because I’m often weary that I’m being oversold on what I really need. Jeff is transparent and always clarifies any questions I have. He’s always on top of things and now I’m considering my next Lexus (first one bought through Carvana) because of him. He’s a great asset to your dealership.
2/11/2024
Faith G. VERIFIED CUSTOMER
Mr. Miller was kind and well informed. He answered my questions and made me feel like a valued customer. My first experience was a pleasant one.
2/11/2024
Bach T. VERIFIED CUSTOMER
Good and fast service
2/11/2024
Henry V. VERIFIED CUSTOMER
Requested to be texted list of due services before doing service but did not get this until I got there not allowing me to see which are more urgent.
Also the repair to engine wires damaged was not done with proper rodent treated tape as other dealers use which means the ordinary tape they use will not be effective: this is the 2nd time!!
Lack of proper dialogue and lack of proper service!!! And overcharged!!
2/11/2024
Beverly A. VERIFIED CUSTOMER
Paul & Cordis are professional, efficient & took the time to explain everything to me. They are a real asset to your organization!
2/11/2024
Vasyl G. VERIFIED CUSTOMER
Fast and high-quality service
2/11/2024
Robert E. VERIFIED CUSTOMER
Always excellent service
2/10/2024
George S. VERIFIED CUSTOMER
Christian was professional and efficient. Gave good recommendations for future services for my vehicle
2/10/2024
Helen M. VERIFIED CUSTOMER
Continued to do a good work.
2/10/2024
Suzie K. VERIFIED CUSTOMER
Keyes Lexus is THE best! Entire service department runs as good as it gets - Bill Horvat rocks! - thank you!
2/10/2024
Cynthia S. VERIFIED CUSTOMER
Very professional, Ali and his crew are nice
2/10/2024
Alicia C. VERIFIED CUSTOMER
Very attentive.
2/10/2024
Rochelle/Andre A. VERIFIED CUSTOMER
Christian was very professional and helpful with my experience as a first time Lexus Escondido service. I look forward to working with him again on future service needs.
2/10/2024
Russell G. VERIFIED CUSTOMER
My interaction with Susan Leong, Jon Tam, and Luis Quiroga were very satisfactory and professional.