Lexus Monogram Service

Helpful courteous. Pleasant experience. Thanks

Paige always goes above and beyond. Plus having Mike on the spot first thing is always the great way to start the visit.

My representative was very helpful and knowledgeable

Awesome customer service on today by Mr. Smith which he take personal pride in making sure that I get excellent and outstanding service and always give me updates on my vehicle such awesome customer service and great care!!!!

Always a professional and pleasant experience with metro lexus

Christian provided excellent service throughout the two-day servicing of my vehicle. He kept me updated on the progress and provided feedback on what my vehicle needed to run smoothly. Overall, I was highly satisfied.

Christian demonstrates polite and professional customer service. He is excellent!

Always a pleasure to do business with Service Rep Tony Hang. My only complaint, and it's minor, please get your mechanic/valet to make sure the mechanic isn't leaving a dirty hand print on the driver's armrest. Thanks.

You guys are awesome as a whole team, especially the service rep. Thanks

Anthony did a great job and was very courteous and kept the form with each step that we were going with the service we got

She’s really nice person and very helpful

Very good car and excellent service

As always, your service delivery is superior ! Edward is very knowledgeable and has vast experience with Lexus cars.

He did an amazing job communicating with me about my vehicle and explained all the costs .

Outstanding service!!!

Great guy and knows his stuff!

Nice

Tony is supremely knowledgeable and customer-focused. This is the reason that no one services my car except for Crown Lexus.

Upon dropping off my car, I spoke to my service manager. Informed him that the "Lane Assist Light " came on while driving over. Also informed him that this has happened to me several times before whenever the car is real dirty. The car was very dirty today when I dropped it off. He said he'd have them look at it. I received a text with the video of the undercarriage and recommending replacing 1 strut @ $900 and the Lane Assist repair would be $1000. I declined any other repairs....went in to pay...voiced I didn't like the $900 quote....wasn't upset...just voiced my opinion. After squaring up on the bill I drove away and the Lane Assist worked again. As I said it may since the sensors and the car was very dirty from hwy travel though bad weather. So I feel like my concern about the dirty sensors and causing the Lane Assist to malfunction wasn't taken seriously and an unnecessary repair was attempted to be obtained so I'd have to pay another $1000 for this repair. When the sensors worked -- several times-- while driving home....I was convinced , yet again-- that they were not faulty just so dirty that I received a notice saying it malfunctioned. Again....its happenned 2 or 3 times before ONLY whwn the car was very dirty after driving in snowy weather as I go to Colorado and Utah often.

Great team. Thank you very much