Jesse is an amazing service rep. Always a great experience working with him.
2/19/2026
T M. VERIFIED CUSTOMER
Great service!
2/19/2026
Calvin W. VERIFIED CUSTOMER
Very satisfied!!! Thank you!
2/19/2026
Violeta M. VERIFIED CUSTOMER
Thanks
2/19/2026
Sandra L. VERIFIED CUSTOMER
Ali was great to work with. I’ve gone to Lexus of Lincoln for 20 Years.
I dropped off a fairly clean car for service and when I picked it up the exterior was so dirty i had to go directly to a car wash. I
Just saying it was not up to normal Lexus service.
2/19/2026
Jean M. VERIFIED CUSTOMER
Great customer service from Mr. Arturo
2/19/2026
Leslie R. VERIFIED CUSTOMER
As a first-time Lexus owner, I received outstanding customer service during my first service visit to address a recall issue.
From the moment I entered the dealership, I was welcomed and guided by Alan on the service crew. Alan explained the loaner procedure, walked me to the lounge and assured me my service advisor would meet me shortly. Justin Bishop was prompt, friendly and welcoming to the Lexus family. Justin explained the process, exceeded my expectations on the turnaround time and secured my service business. Not only do I love my car, I love the experience. Thank you, Team Lexus, well done!
2/19/2026
Michael H. VERIFIED CUSTOMER
Alejo is great. Informative and responsive.
2/19/2026
Veronica R. VERIFIED CUSTOMER
I wish every time I visit Crown Lexus for maintenance I get Tino Ruiz. He went above and beyond to assist me through this last visit. Thank you, Fastino Ruiz for your knowledge and experience I appreciate everything you did for me. How you communicated and looked out.I’ll never forget it.
2/19/2026
Luis L. VERIFIED CUSTOMER
I had assumed that a wash and vacuum was going to be provided. I guess I was incorrect. May be that is something that the dealer could consider providing in the future.
2/19/2026
Ronald H. VERIFIED CUSTOMER
Aaron is a great asset to the Lexus dealership. He was a great help to me and understood my problem and assured me I wasn’t the only one that my problem happened to.
2/19/2026
Demetria S. VERIFIED CUSTOMER
Always great service
2/19/2026
Yeun K. VERIFIED CUSTOMER
sergio was outstanding , looking forward to workinging with him again
2/19/2026
Laura K. VERIFIED CUSTOMER
Chris was awesome. Polite, professional and friendly.
2/19/2026
Lucyna C. VERIFIED CUSTOMER
All is great
2/19/2026
Cynthia P. VERIFIED CUSTOMER
Tino goes above and beyond. He's very friendly, professional, and knowledgeable! We'll pick him every time!
2/19/2026
Gilda J. VERIFIED CUSTOMER
I'm appalled by the service advisor's behavior. Not only did he fail to address the issue with my car, but he also made me feel like I was to blame. His argumentative attitude and attempt to educate me on the issue were unprofessional. I've had better experiences at other dealerships, where the staff have been more courteous and accountable. It's disappointing that this advisor didn't apologize or acknowledge his mistakes.
My trust in this dealership led me to return for a second time, but sadly, it didn't live up to my expectations this time around.