I am extremely disappointed with the handling of my recent visit. I was told that my oil plan had expired after two years, which is factually incorrect according to my contract (999-month term). Only after reviewing the documents did it become clear that the issue was related to the annual usage limit, not expiration.
Different staff members provided conflicting explanations, creating confusion and unnecessary frustration. I made multiple trips and was not given clear, accurate information from the start.
This is not about the oil change itself — it is about transparency, consistency, and professional communication. I expect accurate explanations and coordinated customer service, not contradictory statements.
2/26/2026
Corliss B. VERIFIED CUSTOMER
Thank you for the use of a car so I could pick up my Grandson for lunch.
2/26/2026
Tom S. VERIFIED CUSTOMER
Robert took care of me when a technician inadvertently broke a belt and the only available replacement was at a Riverside Lexus dealer. The discount on the service bill was much appreciated. Thanks Robert!
2/26/2026
Darlene G. VERIFIED CUSTOMER
Professional, helpful staff. My experience with your technicians was enjoyable.
2/26/2026
Jingyi S. VERIFIED CUSTOMER
I was told my car would be ready by 5:00 PM at the latest, but by 6:00 PM no one had contacted me. I called twice during that time and no one answered. When I finally got through around 6:00 PM, I was told the car wouldn’t be finished until the next day. Then I was transferred to my advisor and was told that the car was actually already done and available for pickup. The conflicting information really disrupted my schedule and caused a lot of inconvenience.
The next morning, I also received a text saying my car was ready for pickup, even though I had already been told the night before that it was completed. The delayed updates and lack of coordination were very frustrating. I’m disappointed.
2/26/2026
Juanita C. VERIFIED CUSTOMER
Gerardo provided outstanding customer service, his professionalism is to be commended. He addressed my concerns and kept me informed every step of the way on what was transpiring with my vehicle and I truly appreciated that. Job well done Mr. Temores, thank you so much!
2/26/2026
Nicole W. VERIFIED CUSTOMER
Faustino Ruiz has always provided excellent service.
2/26/2026
Isom M. VERIFIED CUSTOMER
Great service as usual with Lexus and Henry, representing your grown man luxury brand!
2/26/2026
Songcha B. VERIFIED CUSTOMER
Great job!
2/26/2026
Lauryn O. VERIFIED CUSTOMER
Always love going to Lexus. Vincent is always so helpful and nice! I’ve never taken my car anywhere else.
2/26/2026
Johnny L. VERIFIED CUSTOMER
Jesse was great, we got checked in when we arrived immediately. Service was done quick with all my questions answered by Jesse. Highly recommend.
2/26/2026
Ken M. VERIFIED CUSTOMER
Very friendly and accommodating.
2/26/2026
Hayden S. VERIFIED CUSTOMER
I mostly dealt with Maria Navarro, but regardless it was a quick and easy experience.
2/26/2026
Reginald G. VERIFIED CUSTOMER
5 Star
2/26/2026
Tamica O. VERIFIED CUSTOMER
Bill does an amazing job by making me feel confident with Lexus services although fees are expensive. I’ve been his customer for at least 10 years. Due to his honesty,, calm approach and witty personality always have me returning. Bill is definitely a five star service man and a great asset to Keyes Lexus.
2/26/2026
Roberta C. VERIFIED CUSTOMER
Excellent and timly services
Leo even helped us with setting up our Bluetooth with the phones
2/26/2026
Teresa R. VERIFIED CUSTOMER
Excellent
2/26/2026
Gene B. VERIFIED CUSTOMER
Prompt, accurate and courteous
2/26/2026
Nathan R. VERIFIED CUSTOMER
Roberto was awesome. Very positive, helpful and kind. The world needs more people like Roberto