Alex is always the upmost professional. He always takes care of me and make sure that our vehicles are running well.
2/14/2025
Henry V. VERIFIED CUSTOMER
Gino is great!
2/14/2025
Lisa G. VERIFIED CUSTOMER
Tino has always provided exceptional customer service.
2/14/2025
Don T. VERIFIED CUSTOMER
Edward always demonstrated exceptional professionalism by providing clear, concise communication and actively listening to my questions. He always ma ensuring that all questions were answered thoroughly and promptly.
2/14/2025
Juanita L. VERIFIED CUSTOMER
When I scheduled my appointment I talked to Philip Quinn, I went over all the services I wanted which included an oil change, and was quoted $430. When I arrived to my appointment on 11/13/2025. The rep checking me in said he had no notes on the services I scheduled and proceeded to “figure it out”. At that time I was quoted $570 including a military discount. When we picked up the car the quote had yet again changed. Finally I arrive home to realize the oil change was not completed. I called Philip to ask why the oil change was not completed, he stated the package I got did not include an oil change and that he never talked to me or make the appointment however, I still have the automatic text message Lexus sends with his name on them. I am very disappointed with their customer service.
2/14/2025
Lisa H. VERIFIED CUSTOMER
The experience was outstanding! Thank you!!!
2/14/2025
Gabriella R. VERIFIED CUSTOMER
Micah and Ian are both exceptional along with your entire service staff. I tell people all the time that Metro’s service department is the absolute best and I would keep buying/leasing a Lexus for that reason alone. Thanks to everyone in service that makes the whole experience so amazing!
2/14/2025
Richard C. VERIFIED CUSTOMER
Always a comfortable experience with Lexus service.
2/14/2025
Erick B. VERIFIED CUSTOMER
Awesome experience overall
2/14/2025
Janos B. VERIFIED CUSTOMER
Mark provided an excellent service.
2/14/2025
Cecilia T. VERIFIED CUSTOMER
Kay is always so nice and very helpful.
2/14/2025
David R. VERIFIED CUSTOMER
Great service all around.
2/14/2025
Joe B. VERIFIED CUSTOMER
Professional and courteous service.
2/14/2025
Jonathan D. VERIFIED CUSTOMER
Sergio is great! Very helpful and communicative.
2/14/2025
Menahem C. VERIFIED CUSTOMER
Very good service
2/14/2025
Jacquelyn T. VERIFIED CUSTOMER
Edward was excellent and provided the best experience ever. I will always ask for him