Lexus Monogram Service

I am impressed by her amazing work ethics.

Adrian Todd was ok but your process needs to be improved. For ex I arrived at 8:45 for a 9 am appointment I drove up on the far left lane like I usually do. No other cars were there. I waited a few minutes, noticed 2 cars driving rolling in on the far right lanes and they were taken cared of first. I waited over 10 minutes before someone came to me. I was told the car would be there a few hours, was offered a loaner only to find out that my insurance company was not on your list. I was offered an Uber went to my son’s home who lived in Tamarrac. It was 2:45 pm when I called to find out the status of my vehicle. First I could not get a hold of Adrian. Kept calling until I reached him evidently he had taken his lunch break. He arranged for an Uber back to Lexus, car was not ready n I went to your lounge. Meanwhile someone called me n invited me to see some of the newer models in case I was interested in a new car. Was told he would be at the lounge n I never saw him. No one was there. I left Lexus at 3:15. Since the moment I checked in I requested help from your tech person I went from an android to an apple n not able to sync it. When I finished paying my bill Adrian accompanied me to my car n said a tech would come to me. I waited 10-15 more minutes n left. In essence I was there from 8:45 to 3:30. Awful. I had no updates on my vehicle unless I asked.

Chris is always helpful and friendly

Daniel whittingham was my consultant great customer service skills.

My service advisor Kay is phenomenal! She has a great personality, and takes the time to listen, and addressed any concerns I had ,as well as provides top-notch customer service. I will be back.

Daniel is terrific!

Courteous and efficient and knowledgeable

Excellent service

Christian and the entire team is always helpful and informative.

Chow was very friendly, check out was very efficient!

I'm highly satisfied with the service Lexus provides.Make my life easier that I can leave my car getting serviced and still have a loaner to get things done. Made it easier for me to have more than once service completed. Thank you

It was a great experience working with Jesse, he’s a truly wonderful asset to your dealership. I look forward to doing business with him in the future.

Adrian Gerardo Martinez, is an amazing service agent. Not only did he listen to my concerns regarding an issue I had with a tire. He made it possible for me to get my vehicle serviced today. I greatly appreciate his kindness, honesty and his attentiveness to getting the tire issue resolved in a timely manner. I would definitely recommend Adrian Gerardo Martinez to my friends and family. Thank you so much

Very accomodating

Thanks Jose for your professional service and support

Alejo was great all the way supporting our needs and keeping us updated on everything.

Jennifer was professional and exceptional. She went above and beyond to assist me. Even running out to the parking area to show me how to get the AC on this vehicle to function. She also physically went over to the service area to get my Lexus and even helped complete the drying off process so we could pick up our completely serviced car. Jennifer gets five stars ⭐️ ⭐️⭐️⭐️⭐️ for her excellent service ‼️

Glenn Turner is great! I always ask for him when I have Lexus service needs

Tino thank you for always servicing my cars. Greatly appreciated!!

Always communicated