Never had such a terrible experience. Had many Lexus. Sappy st 1 pm did not see agent until 1.300 Got car rental done by 2.30
Value of my time is more than what you charge., very impersonal treatment..
Thank you for asking but too late to respond..
4/19/2025
Susan D. VERIFIED CUSTOMER
Schdreck was there at every turn, he was respectful, courteous and
Professional. He is now my go to person
4/19/2025
Vicky Lam. VERIFIED CUSTOMER
Chow was amazing and answered all my questions as well provided the recommended solution for my rim repair.
4/19/2025
Denise B. VERIFIED CUSTOMER
No comment
4/19/2025
Angela F. VERIFIED CUSTOMER
My experience was great as usual. From the beginning driving into the service lane, to Travis doing a great job explaining everything from my service to operating my loaner car, to the communication about what else was needed to be done, to picking up my car. Everyone was professional and friendly. I’ve always had an excellent experience at Metro Lexus!
4/19/2025
Nedra W. VERIFIED CUSTOMER
Lovely professional well spoken delightful young lady.
4/19/2025
Sebastian O. VERIFIED CUSTOMER
The dealership was understandably busy, but the expectation was given to take no longer than 90 minutes. However, the service took over two hours. Also I was told my vehicle would be washed but the quality of the wash was very poor, almost like it wasn’t washed at all.
4/19/2025
T.R.A R. VERIFIED CUSTOMER
Good job Tony always great ????
4/19/2025
Lisa B. VERIFIED CUSTOMER
Anthony is the best. Cannot ask for a better Advisor whenever i come in for anything about my car. His service is phenomenal & the communication with him throughout the process is the easiest. Appreciate how simple & easy Anthony makes it for me to go in to drop off the car to the minute I pick up the car.
4/19/2025
Joanna V. VERIFIED CUSTOMER
Thanks for all the help in getting my car back. Great communication on behalf of Frank with frequent updates. much appreciated. Lexus road side assistance is not recommended but luckily Frank made getting our car back possible almost a month and a half later. Thank you.
4/19/2025
Doris B. VERIFIED CUSTOMER
He is very professional and knows how to treat customer. Good service too
4/19/2025
Susan U. VERIFIED CUSTOMER
Gerardo went out of his way to be sure the service I received was exceptional. It was my first service on my new vehicle and I was impressed!
4/19/2025
Perri W. VERIFIED CUSTOMER
Glenn was terrific.
4/19/2025
Sal G. VERIFIED CUSTOMER
Tony Hang is the best. Honest professional and always providing the most honest and helpful service. Looking to purchase another Lexus and Tony is the main reason why I will be purchasing from Crown Lexus vs other Lexus dealerships.
4/19/2025
Cheryle L. VERIFIED CUSTOMER
great job
4/19/2025
Ella H. VERIFIED CUSTOMER
Alejo was incredibly attentive and professional throughout the entire service experience. He took the time to clearly explain everything, answered all of my questions with patience, and made sure I felt confident and informed. I truly appreciated his care and communication — it made the whole process smooth and reassuring. Thank you, Alejo!
4/19/2025
Victor B. VERIFIED CUSTOMER
Jake was outstanding, he made know exactly what kind of service they we’re going to perform on my vehicle
4/19/2025
Lorena V. VERIFIED CUSTOMER
Since I got there your employee made me feel uncomfortable he didn’t help me with my issue! Never again want him to help me.
4/19/2025
Noe G. VERIFIED CUSTOMER
Everything was great, just need to speed up the wait time for those staying in the dealer.