Absolutely 100% . The service was well organized. Sam was on top of everything has perfect communication skills and I feel very comfortable. Leaving my car there. And your staff setting up and helping with the loaner Care was just as professional patient and organized
7/21/2025
Renate W. VERIFIED CUSTOMER
Great service!!!
7/21/2025
Willamae N. VERIFIED CUSTOMER
Ryan was very helpful and kind.
7/21/2025
Calvin B. VERIFIED CUSTOMER
No problem when I receive it I will respond to it plus Travis has always been very professional and give me 100 percent satisfaction.
7/21/2025
Patricia E. VERIFIED CUSTOMER
I appreciated the updates on my Lexus as it was being serviced. II especially appreciated the Valet service that was provided.
7/21/2025
John W. VERIFIED CUSTOMER
Great service department. The people who serve me were very friendly and professional.
7/21/2025
Not-Provided V. VERIFIED CUSTOMER
He was very helpful and answered my questions.
7/21/2025
Todd S. VERIFIED CUSTOMER
Great excellent service
7/21/2025
Zuber M. VERIFIED CUSTOMER
Mr. Ivan Duran is an excellent service advisor
7/21/2025
Janet J. VERIFIED CUSTOMER
Complete, timely, knowledgeable, friendly ????
7/21/2025
Alberto D. VERIFIED CUSTOMER
George is all ways very nice with us we have 5 cars and He takes care of all of them thank you.
7/21/2025
William U. VERIFIED CUSTOMER
Delilah kept me informed about the work being done on our Lexus. Even on her day off she responded to my questions.
Thanks,
WEU
7/21/2025
Rita V. VERIFIED CUSTOMER
Everything went well, except I asked for my car not to be washed and my request was ignored
7/21/2025
Gary M. VERIFIED CUSTOMER
Everything was really good
7/21/2025
David F. VERIFIED CUSTOMER
The service was timely and the service writer was on point. JM Lexus is my go to place.
7/21/2025
Yhony G. VERIFIED CUSTOMER
Excellent service and communication
7/21/2025
Pat A. VERIFIED CUSTOMER
We have been a Lexus customer for many years and our experiences (both sales & service) have always been positive. Aaron has always been easy to work with and does an excellent job of explaining the various maintenance issues. His customer service is top notch!
7/21/2025
Marvin W. VERIFIED CUSTOMER
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Subject: Feedback on Recent Service Experience
Attention general manager
I would like to address some concerns regarding my recent visit. First, I needed to double-check what would be installed in my car, as I was not given options regarding the placement of the camera I preferred.
During my visit, a parts department representative informed me that the cost of the camera was $745. It was 845 However, I was charged $845, and he mentioned that the camera needed to be programmed into my car, which it did not. Additionally, he stated that a harness was required, but that was unnecessary, as I have watched numerous YouTube videos on how to install the camera on a 2025 Lexus RX350h.
Furthermore, I want to express my disappointment with the service manager, who was unable to answer my questions. I felt he lacked the technical knowledge and proficiency expected in this situation. Overall, I experienced very poor service at Lexus of Las Vegas.
Thank you for your attention to these matters.
Sincerely,
Marvin W