Arrowhead Land Rover Auto Repair Service

Great service very happy with the team

Noah is a very professional representative.

Ryne was very helpful

Excellent customer service! Thank you for all your hard work. I will be using your location for repairs & service in the future. The keychain was a lovely and thoughtful touch. Thank you, Beth

Bought a used car with this car dealership one year ago and the first time we needed to renew registration the car didn’t pass emissions. Only 10,000 miles driven in a year and the dealership clearly didn’t do a thorough check on the vehicle before it sold. Also, now the car is also in need of tires because they are in poor shape. Tires can’t go that bad in one year and only 10,000 miles without poor tires being sold with it. Took it to the dealership to fix it to pass emissions and $1052 later they can’t guarantee it’s fixed. Noah said to drive it around another week and he would retest it as a favor. Really, a favor? Isn’t the whole role of the service department is to fix it until it’s done and not provide the service needed to finish the work as a “favor” with an underline implication that he would charge us? Then, as a luxury dealership the car was returned not even with a quick rinse (which at least BMW does). We own it needed a rinse when we left it but as a luxury dealership, shouldn’t that be a given? Additionally, they drove car around to test it and left the gas tank empty. We own there was approximately a quarter of a tank when submitted for service but as a luxury dealership, shouldn’t they not give a customer back a car empty? Even if they put in $10 to get the customer home would have been nice. When expressed that they could have washed the car, Noah’s response was “we ran out of time.” We received a text at 8 am that the car was ready and picked it up at 11:00 am. I guess three hours wasn’t sufficient time to do us a “favor” and run it through the rinse for 5 min or put a little bit of gas to ensure we had enough to get home. Highly disappointed in this “luxury” dealership that does not provide “luxury” service.

we happy with the quick service

I brought my vehicle in because the valet system malfunction through no fault of my own. For some reason it would not accept my PIN number that I have been using since I purchased the vehicle at your dealership in July of 2021. The vehicle is still under warranty and I also purchased the extended warranty. Anthony said if there was no problem with the system there would be a charge for resetting it. I explained that no input error had occurred and it was a system failure that should be covered. After he restated his position I asked to speak to the service manager. Who came and said the same thing. I told him if it was an operator error I would have no problem paying the charges but I knew for a fact that it was not. Anthony had given me a master PIN number to try to correct the problem but it did not work because it was not the correct number. To make a long story short the problem was resolved and I was not charged any fees. I paid over a 130,000 thousand dollars for the purchase of my Range Rover at the Arrowhead dealership about 18 months ago and had my scheduled service done there. I had two major problems with the electrical/computer system before. The initial response lacked in customer service. I am fully satisfied with the outcome. However, it is still unknown what caused the problem. I scheduled an appointment tomorrow to address a small repair issue that is a non warranty item. My normal service writer is Cody who was on vacation today. Sincerely, Paul B

The service department was very professional and courteous. I was kept in the loop from beginning to end. Ryne Cyznik personally picked up my vehicle and had it delivered as soon as my car was repaired. I am very happy with the service that I received.

Ryne CZyznik, gave me great customer service and was able to answer all the questions I had. and they solve the problem with my SUV. Thanks again and have a great day.????

Matthew is a big asset to the Service Department. It is a struggle for me to drive 27 mile to Land Rover Arrowhead when I can easily get to Chandler Land Rover (it's only 10 minutes away). I drove the extra distance for Matthew oh yes and Cody and Noah. Can't forgot Dylan either.

Ryne was very helpful! Great service Advisor.

Cody was so helpful and I really felt taken care of. Great customer service!!

Matthew was very nice and accommodating in resolving my issues!!

im a new jaguar owner but didn't buy from your dealer. i thought that by taking car to a jaguar dealer it would be a chance to wow a new customer and earn my future business. i couldn't get him past a $250 visual inspection of tires and brakes. i offered 125$ to pay for inspection and it didn't matter he seemed sharp and stern. i told him the dealer i bought car from would pay repairs. he still wouldn't budge. so goodyear auto repair got the $2700. repair. perhaps he didn't have authorization to waive fee but he didn't offer to ask someone in case.

Hello M.Czyznik was very helpful and went the extra time it took to satisfy me. He gave me respect and I would come back and tell others.

Mathew was very thorough. The experience was pleasant.

Great service

Extremely professional - Hep make the whole process very easy. I definitely will recommend Mathew ad team

Much better job on exterior cleaning! Drives like new!

Noah took excellent care of me and servicing my car. It was a 10+ experience.