Arrowhead Land Rover Auto Repair Service

Josh always does an excellent job of explaining things and keeping me informed through the repair process.

This was my first time in your service department. Things could not have gone smoother, and I am crazy picky. Great job!

It’s wrong to charge your client credit card fees. You are selling expensive cars and the least you can do is take cards as they come and not charge your patron for it. Or if you do, baked it into the cost so we are not seeing it. But the way it’s working right now feel like nickel and diming your patron.

Michael was excellent and truly has the customers best interest in heart. His communication was excellent and he was always responsive. Haven't had customer service like this in a long time and I'm glad people like him are still out there.

Great service and treated well!

The staff is always so welcoming, friendly & the communication is beyond amazing

Outstanding service.

We ALWAYS receive the BEST customer service. Special thanks to Michael...we love him!

I just enjoy the entire staff. They treat you as if you are one of the family

Professional, polite, and knowledgeable and simply great customer service. Cody is always on point.

Politeness, skill and ability.

You keep my car for 3 days and brought it back dirty!

Cody was great, very professional and courteous , the showroom was very comfortable to sit and wait in

Great service and updates for repairs ????

Very satisfied with overall service

Excellent service

Thank you but I don’t want or need to be contacted. I wish I had good things to say about my experience but it was just messy & disorganized from the onset. While Darcy & Josh were friendly and professional over the phone, overall communication needs to improve. I had my vehicle picked up to have the clear bra repaired after discovering damage that wasn’t noticed on the purchase date. Getting that taken care of was also a challenge. It took almost 2 weeks for the sales person to communicate with the sales manager and get the repair approved, and then return my calls & texts. Unfortunately the repair date had to be rescheduled at the last minute because the porter called in sick (apparently he’s the only one allowed to pick up vehicles?) It was extremely inconvenient as I had rearranged my own schedule for that day. Then the appt was rescheduled a second time because the clear bra tech (apparently the only one) was overbooked. My vehicle was finally picked up 10/29 and it took 3 days for repair after I was told it would take 1 day. This left me in a bind with no transportation. I never got a call when the vehicle arrived to Arrowhead nor did I receive any repair updates. I had to call multiple times to check on the status of repairs and to get an estimated return date. Given that I live so far away from Arrowhead I don’t think I will be using the service department in the future. But seems like things really need to improve there, not only in service but the dealership in general…especially with communication. Also seems like maybe they’re short-staffed? If that’s the case please get them some help!

Worst experience I’ve ever had a a dealership. Simple fix took nearly two weeks and would have been longer had I not initiated communication. My car is brand new by the way. Drove it off your lot with problems. So many issues to report on it’s exhausting. Sales, Finance, Service all dropped the ball. Surprised you are still in business.

The staff has great people very professional that makes it easy to trust them

Super