The service was very satisfactory my server Brenda was very helpful and polite, thank you
1/15/2021
Brandon M. VERIFIED CUSTOMER
The customer does not want to hear that the service department was not prepared for the service to my vehicle 2hrs into my wait. This service included new tires and rims (paid for by myself) as part of the agreement for purchase of the vehicle and was added to the finance. I arrived at 4pm for a 430 appointment and left no earlier than 7:45pm well after the service department closed. Parts needed to perform the work on my vehicle had to be sourced that night (valve stems). I should not be treated as if I'm lucky to leave the service department in my own vehicle the same night as a promised maintenance known about 3 weeks prior during the signing of the purchase papers for the vehicle. I was told during the purchase that the TPMS sensors could be reused for This service yet the maintenance department mechanics were apparently clueless about This detail. This service cost over $3000 and was mishandled incredibly inappropriately. To say I am dissatisfied is an understatement.
1/15/2021
Corrie M. VERIFIED CUSTOMER
Richard was courteous & professional. He responded quickly to multiple requests - I would highly recommend him for future services. We chose to have the work done elsewhere because your estimate was over $900 & my husband was able to find 2 certified shops which each quoted under $300 for parts & labor.
1/15/2021
Andrea M. VERIFIED CUSTOMER
Service was quicker than expected. I was very pleased
1/15/2021
Wendell G. VERIFIED CUSTOMER
Warnety work was very easy for me not knowing what to expect Andy walked me through the evolution and all turned out without any stress.
1/15/2021
Jodi V. VERIFIED CUSTOMER
Would be easier to explain by phone! Would take too long by text! If you wish to pursue this please call during day time hours! Thank you!!
1/15/2021
Cheryl H. VERIFIED CUSTOMER
Most excellent service. Andy was a most excellent service advisor and service writer.
1/15/2021
Debra Z. VERIFIED CUSTOMER
They were very accommodating when I needed a rental car when my car wasn't ready.
1/15/2021
William W. VERIFIED CUSTOMER
Very professional and friendly. Always a good experience. My car feels the love. Thank you. Sure miss the donuts and your amazing coffee machine! Ha ha. Will Covid ever be over??? That’s so much for totally awesome service once again.
1/15/2021
Renato N. VERIFIED CUSTOMER
Jeff communicated very well at every step.
1/15/2021
Willliam S. VERIFIED CUSTOMER
Quick and friendly service
1/15/2021
Jan S. VERIFIED CUSTOMER
Great service. They provided me with an estimated time frame for completion and they did it even faster than I expected. Great service for my first time. Look forward to more.
1/15/2021
Victoria D. VERIFIED CUSTOMER
Thank you!
1/15/2021
Matthew H. VERIFIED CUSTOMER
Ricky is always great to work with when getting my vehicle serviced. He is always my preferred representative when I bring my vehicle in. Always friendly, helpful, and professional. Truly appreciate his assistance.
1/15/2021
Dennis M. VERIFIED CUSTOMER
Thank you for your great service Anthony.
1/15/2021
Catherine W. VERIFIED CUSTOMER
Great job and quick
1/15/2021
Donna K. VERIFIED CUSTOMER
Most of the sales people were not wearing masks, or they had them hanging from their ears, around their neck, or masks were worn UNDER the nose which provides no protection from Covid whatsoever. You’d think that with the recent surge of Covid cases, that KIA of Bedford would be taking steps to make sure both their patrons and employees were protected.. I’d advocate sending any employee home that wasn’t wearing a mask correctly, also taking temperatures of EVERYONE as they entered and re-entered the building. I’d make sure the 6’ foot distancing rule is followed out 100% as well. I was EXTREMELY disappointed with what I saw at your facility.
1/14/2021
Brenda F. VERIFIED CUSTOMER
Eric is. always so helpful
1/14/2021
Johnson F. VERIFIED CUSTOMER
Excellent and professional scheduled service and attention to additional issues I reported.