While I’m satisfied with the service that was done, it will take a while for me to determine if the issue was corrected. The recall issue was kinda of scary and I’m hoping that the correction method used did in fact eliminate the malfunctioning HECU unit.
University Kia personnel were great as always. Especially Ariel.
7/22/2021
Robin C. VERIFIED CUSTOMER
Russell saved me today. I had a screw in my tire and barely made in to the dealership before the tire was completely flat. I had called ahead and had a 2:30 appointment but arrived at 1:00. He was able to work me in and had a tire in stock. I was back on the road in 1.5 hours. He really saved the day and I really appreciate it.
7/22/2021
Aj L. VERIFIED CUSTOMER
Extremely professional and friendly. He also had a great mustache!
7/22/2021
Annette W. VERIFIED CUSTOMER
I had my last oil change at Matt Blatt abt 21/2 months ago, I still had miles left on the oil. When I brought my car in for service today i was asked by a tech if I wanted my oil changed because when the mechanic checked the oil he found that there was barely any oil left. I askes if I had a leak because I have not seen any leaking oil any where I park, and the tech said no. I asked how then was this possible. He said he didn't know and that he was just relaying the message. So I can surmise is that at my last Oil change it wasn't refilled or I was being lied to. Either way I left feeling like I had been talen advantage of.
7/22/2021
Diana W. VERIFIED CUSTOMER
Thanks Jeff! You’re awesome ????
7/22/2021
Wade S. VERIFIED CUSTOMER
Forgot to install new windshield wipers.
7/22/2021
Rachel G. VERIFIED CUSTOMER
I appreciate Richard answering all my questions and trying to get me in and out with my car repairs. He was extremely helpful and knowledgeable.
7/22/2021
LUIS C. VERIFIED CUSTOMER
Me. William Enriquez has great customer service Thank you so much for being helpful and accommodating!
7/22/2021
Lisa H. VERIFIED CUSTOMER
Great service . Brian was a 10 very impressed with him . Thank you
7/22/2021
Kandice W. VERIFIED CUSTOMER
Great experience. Service was completed faster than the promised time.
7/22/2021
Yolanda M. VERIFIED CUSTOMER
I love working with Richard always helpful and honest.
7/22/2021
Rochellie L. VERIFIED CUSTOMER
Excellent customer and car service. Friendly, neat, courteous, accommodating. Best so far.
7/22/2021
Sirgiolydia G. VERIFIED CUSTOMER
Michael is a warm and pleasant representative of Kia. I appreciate his hard work. I bever see him idle, he is always working hard.
7/22/2021
Peter M. VERIFIED CUSTOMER
Michael Connelly is the best!!
7/22/2021
Nathaniel C. VERIFIED CUSTOMER
He is very helpful and knows his work
7/22/2021
Helen W. VERIFIED CUSTOMER
I felt Russell was very communicative, polite, and efficient! Overall a great experience.
7/22/2021
Jay S. VERIFIED CUSTOMER
I wasn’t told or given the option of picking the same tire as the one we were replacing due to a screw in the tire. I was happy with my service but not happy the tire is a different brand tire I received. & it would have been better if I was told or given another option prior. So I have 3 hancooks and the replacement tire is some lesser quality brand.
7/22/2021
Gregory T. VERIFIED CUSTOMER
Paul went above and beyond to make us comfortable during our service. An outstanding employee and professional.
7/22/2021
MATTHEW A. VERIFIED CUSTOMER
I was treated with the utmost disrespect. After our vehicle is complete I will never do any type of business with high desert Kia. Absolutely heartless service. I have purchased five cars there over the years and our next car will be elsewhere. I have contacted the department of consumer affairs and next I will contact your corporate offices.
7/22/2021
MICHELLE L. VERIFIED CUSTOMER
Thank you. I'm very happy that I chose a Kia Telluride. I haven't been this excited over a vehicle since I owned a camera 15 years ago.