Alexandra was great. She listened to my issue was very knowledgeable and helpful and got the job done. I was extremely pleased with her level of customer service. She did a great job.
1/1/2022
Laurie T. VERIFIED CUSTOMER
N/A
1/1/2022
Estela D. VERIFIED CUSTOMER
Brought my car in to get engine replaced, and was told the diagnostic was going to take 2-4 days. A week goes by and nobody reaches out to let me know the status until I call. After the go ahead is given to order parts I went two weeks without being notified that a rental was covered under warranty. After being without my car for a whole month I was able to get a rental on the third week. Now I understand you probably were trying to save money by withholding the rental information, but by purchasing a whole car through Kia I expect to at least be shown some form of “let me take care of you.”
12/31/2021
Hazel T. VERIFIED CUSTOMER
Good service provided and staff are pleasant and easy to work with. Thank you Kia.
12/31/2021
Carolyn G. VERIFIED CUSTOMER
Kia dealership in Key West is fantastic.
12/31/2021
Sergio G. VERIFIED CUSTOMER
The car was ready in 2 hours, exactly as promised and that's a big plus! Would be nice if we could get discount coupons for future service and repairs but I understand dealerships have been hit extra hard by the pandemic, but it would encourage us to continue coming back to the dealerships instead of going elsewhere
12/31/2021
Cynthia W. VERIFIED CUSTOMER
Took almost 2 hrs to change my oil and then I was expecting to at least get it vacuumed. They do thst at all the other oil change places. Just feel like dealership could have done a little extra since I had to wait 2 hrs. Now I didn’t have an appointment but was told when I bought the car, by the management team, that I didn’t require an appointment so I just did as I was instructed.
Also I had a question and was told by a salesman to go to the Toyota dealership and ask them. I bought the car from you, not them. Feel like after paying almost $50,000 for a car that so done would try a little harder to answer my questions, not tell me to go to another dealership.
12/31/2021
Amy B. VERIFIED CUSTOMER
Karen was great! Friendly and kept me updated often about the status of my car.
12/31/2021
Yvonne K. VERIFIED CUSTOMER
Thank you!
12/31/2021
Juan G. VERIFIED CUSTOMER
Very professional. Thank you
12/31/2021
Sylvia E. VERIFIED CUSTOMER
Because Eric know how to treat the customers with respect and always greet a person with a friend smile.
12/31/2021
Leticia R. VERIFIED CUSTOMER
II went in for a recall. I was serviced quickly and politely.
12/31/2021
Chad M. VERIFIED CUSTOMER
Very helpful and easy service. Thank you
12/31/2021
Michael P. VERIFIED CUSTOMER
Always happy with the great service I receive from Kia
12/31/2021
Sherry F. VERIFIED CUSTOMER
Excellent experience
12/31/2021
Jacob A. VERIFIED CUSTOMER
Samuel Norris was great. He helped me with everything I needed! Answered all my questions and kept me updated on my car. Great person and service rep!
12/31/2021
Sandra V. VERIFIED CUSTOMER
Very good
12/31/2021
Michael W. VERIFIED CUSTOMER
Christopher was excellent, great service! Thanks!
12/31/2021
Leonardo R. VERIFIED CUSTOMER
Awesome work! Great costumer service!
12/31/2021
Bonnie T. VERIFIED CUSTOMER
Yes! Anthony was great. I did not have an appointment but
I was at your place by 7. And I was out by 8:45 Thank you.