Schedule service more than one week out for a starting issue the dealership had previously diagnosed as being caused by a bad battery. After they replaced the battery, the car is worse, and it will not start unless I hit the throttle multiple times at a rapid pace while the engine turns. Seems to be a fueling issue since the smell of gasoline is prevalent when starting. I thought I’d give the dealership one last try and hope they could diagnose it correctly this time, but I showed up on a Saturday only to be told they needed 2-4 days to diagnose it and they could not diagnose it on a weekend.
2/14/2022
Greg P. VERIFIED CUSTOMER
I have just made an apptmt. so far. I hope they are planning to order the antennae part before my date.
Greg A Petrie
2/14/2022
Lorenza P. VERIFIED CUSTOMER
Excelente customer service in behalf of Mr. Oscar Najera
2/14/2022
Alex S. VERIFIED CUSTOMER
I love Covina Valley Kia. They provide great service
2/14/2022
Anna H. VERIFIED CUSTOMER
Never found out what was wrong with our car. So instead of driving the car we loved, we bought a new 2022 Telluride. I feel like an idiot spending an extra $20k on another car that might not last 3 years like the last one.
Congrats Kia. You got me twice.
On a side note, Meaghan was great and tried to get it resolved for us.
I'm not upset with Peltier in anyway, but Kia should know what is causing these issues and have better support for their local dealerships. There are literally hundreds of other people experiencing the same issue we did.
Being a great company us not just about sales, but also support for customers who have have spent tens of thousands of dollars on their products.
2/14/2022
Joel M. VERIFIED CUSTOMER
Good job
2/13/2022
Daniel P. VERIFIED CUSTOMER
It was my first time at the Covina Kia Dealer. I was there for my new 2022 5000 mile service. When I was there to pick up my car, they couldn’t find it. They threw me a bone and said my car was in the wash rack…Wrong…It was sitting in the overflow. When my car was pulled up for me to take, my car was dirty with dried water spots all over. The person who wiped the windows must of been short because half of my windows were wiped. And to make things worse, I found scratches on my drivers side door. Wait there is more, all my personal settings were changed and I was asked to bring it back. If you appreciate my feedback and stand by your completely satisfied word. You owe me a call back at area code ****-****-xxxx. Please don’t call me to apologize. That doesn’t fix my problem. Call me to tell me you’re going to correct the problem Because I am not completely satisfied with your service. I look forward to hearing from you soon.
2/13/2022
Michael D. VERIFIED CUSTOMER
Very pleased with the service and pleasantly surprised by lunch provided for employees and customers that day. Thank you Kia of Covina.
2/13/2022
Justine L. VERIFIED CUSTOMER
Did not address what was fixed or not completed on my vehicle upon phone to advise my car was ready nor when I actually picked up my car. A recall was needed on my car, when I picked up my car all I was told was my amount to pay. If I had not asked, I would of not known the recall was not done as a part was needed.
2/13/2022
John K. VERIFIED CUSTOMER
Katie was great and very informative throughout the process.
2/13/2022
Sean T. VERIFIED CUSTOMER
Very good service ???? ???? ????
2/13/2022
Ann I. VERIFIED CUSTOMER
Katie was very helpful and made the trip much easierc
2/13/2022
Jeffrey T. VERIFIED CUSTOMER
Katie was very nice and pleasant. she said she would call when the car was done exactly the 45 minutes. also was nice to come back and pick me up.
2/13/2022
Jeffrey T. VERIFIED CUSTOMER
Katie was very nice and pleasant. she said she would call when the car was done exactly the 45 minutes. also was nice to come back and pick me up.
2/13/2022
Jeffrey T. VERIFIED CUSTOMER
Katie was very nice and pleasant. she said she would call when the car was done exactly the 45 minutes. also was nice to come back and pick me up.
2/13/2022
Jeffrey T. VERIFIED CUSTOMER
Katie was very nice and pleasant. she said she would call when the car was done exactly the 45 minutes. also was nice to come back and pick me up.
2/13/2022
Jeffrey C. VERIFIED CUSTOMER
Matthew was great
2/13/2022
Gilberto M. VERIFIED CUSTOMER
Thank you
2/13/2022
Robbie D. VERIFIED CUSTOMER
Jonathan Martinez was very professional and solved my issue very well. With no surprises. I enjoyed doing business with him.
2/13/2022
Lisa P. VERIFIED CUSTOMER
Karen was very attentive professional and I was very happy with her service.