Kia My Service

We are completely dissatisfied with all service and communication with KIA of Abilene. We had them order a part a few months ago, yeah it's really been that long. We haven't heard anything from them. Not only have they not called us, they can't even be depended on to call us back when we have left a message. I certainly hope that when our communication with the corporate office is received something happens.

Service and facilities were excellent

As far as Michael Gilliand is concerned he was great. He called and kept us updated during the diagnosis of the problem. And kept us informed once they found out they needed to order a part and they got it working temporarily until they could get the part in. He then said he would have us bring it back in once the part arrives to get it repaired. Now rewind to the beginning and this Next section is where I had my only complaint , we were told after taking our car in due to the AC not working that their was not a loaner car to be offered and that they used Enterprise rentals for stuff like they. However they then stated that enterprise was booked a month out. This was especially disturbing considering it was 108 degrees outside and we had our 1 month old infant, and 3 year old child in the car and we live 25 min outside of town, which in my mind is unacceptable customer service. So went to speak with the manager of the dealership and he asked how we were doing and I said not to good our AC went out. His direct response was” aww man, that ****” !! I then responded yeah it does considering we have a baby and young child in the car. At that point he then offered to have a service member give us a ride home. (Which by the way the service guy that gave us a ride was super friendly) I guess my point is if after buying a brand new car from this lot and it now has only 25,000 miles on it that this was the kind of response I got. I will say this in closing of this review survey. If we would of just got in and drove away upon hearing the intial response and my infant would of had a heat stroke or any other heat related illness , it would have gotten real ugly real quick with Attorneys involved!! So in closing. After pulling some teeth to make things happen everything worked out, but it should of been handled differently. Thanks for taking the time to hear my concerns. Nick Conway

Great ????

They we're quick and extremely friendly and kept me posted every step of the service.

I am completely satisfied with the service at Timbrook Kia. From the sales staff to the service department, I have always been treated with respect and provided the best of service!

Well the chip on the paint job that yall did!Doesn't look rite in anyway anybody could have done that bc it looks like crap and it doesn't even match and my wife is very unhappy with it!!!

I hope my new tags come in soon and my new registration sticker. I hope I will be notify when the part that was order for the recall comes in.

Oscar is great! He listens and is honest. He should be your poster person for quality customer service! You go Oscar!

quickly & politely greeted. maintenance desired was discussed and notified when service was completed..Went over work performed and noted that nothing of concern was found. highly recommend!!!

Doing the diagnostic took to many days , For a work that was done in less than 2 hours..

Brian is always pleasant, thorough and so professional.

The service was over the top good When the people I work with knew I was getting my worked on one groaned and made a negative remark about service dept, I let them know in a hurry how great your staff is

i waited a really long time (almost 2 hours) for just an oil change when i had an appointment. and i could tell they were trying to take advantage of the fact that i’m young and a female, thinking i didn’t know anything about my car.

It took longer today because they forgot to tell me it was done. But apologized. So it’s ok except I couldn’t make my Dentist apt.

Superb service from Arod. As well as the dealer as a whole.

Could've updatee me somewhere in the almost 5 hours I waited before telling me it was just an evac and recharge. I'm glad that's all it was and understand that the 1234 type may take longer to deal along with the dye compared to the 134 type, but that should've been stated to me at some point.

Anthony is very professional and kind. Kept me informed every step of the way.

He had excellent customer service and answered all my questions and concerns.

I was treated exceptionally well. Everyone was very polite and personable.