It’s always delightful to visit Gene in the service department! Him and his team always do a great job servicing my 2013 KIA SOUL????I purchased my car there and I’ve always brought it back there for any service need ! Today I had my oil changed and a fuel pump. Thanks so much Gene for your AWESOME SERVICE! Another pleased customer
9/12/2024
Sandy P. VERIFIED CUSTOMER
Gene was friendly and professional as always. Especially appreciated the complimentary car wash.
9/11/2024
John E. VERIFIED CUSTOMER
Very professional
9/11/2024
Lingh H. VERIFIED CUSTOMER
I had an excellent experience thanks to Eric Perez. His positive attitude, thorough approach, and prompt service made a big difference. He went above and beyond to ensure everything was smooth, making the whole experience pleasant. Exceptional customer service! Again, thank you so much, Eric, for your emphasis on attention to detail.
9/11/2024
Norberto A. VERIFIED CUSTOMER
Michael is a great player
9/9/2024
Silvia L. VERIFIED CUSTOMER
It took over one year to resolve our issue with the paint fading spoiler. We got this resolved finally but the headlights getting faded and the sides of the vehicle were not approved for fixing. How can Kia claim that they make good vehicles when they don’t back up their products. Even for this service. We were told 2 days and they took 5 to get fixed Leaving us without a vehicle for this long. Michael did everything he could but Kia needs to do better for us to have confidence in buying future cars with them.
9/9/2024
Lingh H. VERIFIED CUSTOMER
Eric was very courteous, attentive, and professional during the entire process. I appreciate the follow up updates that were provided in between the service. Thank you for making the process seamless and pleasant.
9/9/2024
Andrea G. VERIFIED CUSTOMER
The time it took to get my vehicle back was longer than it should have been. Tire rotation was allegedly apart of my services, but the tires are in the same spot, I can tell from the scratches on the rims.
The employees are nice.
9/8/2024
Andrew K. VERIFIED CUSTOMER
10/10
9/8/2024
John C. VERIFIED CUSTOMER
Do not contact me.
9/8/2024
Lucy V. VERIFIED CUSTOMER
The service and work was great, except for one thing. The main connection to the lights was disconnected. My headlights and turn signal lights did not work. I had to pull over at an auto parts store and dismantle the cover to get to the connection. At this point I did not know what the problem was. I’m thankful it was an easy fix, but it could’ve been avoided had the wires not been left disconnected
9/8/2024
Erika E. VERIFIED CUSTOMER
Erick is very kind. very good service. thanks Erick
9/8/2024
Mary C. VERIFIED CUSTOMER
Your new automated system is very confusing! When the services are sent to the customer through the automated system all charges should be revealed. The complete balance should be visible for the customer. I have come to this Kia location for a few years for service and this was by far the worst service I experienced. I do hope for your customers satisfaction you can fix this issue.
9/8/2024
Joseph O. VERIFIED CUSTOMER
Michael was very professional aand took very good care of me.
9/7/2024
Joann T. VERIFIED CUSTOMER
Carl Cruz did a great job! But absolutely do not like your new policy on not washing customers cars, so there goes customer service! Also, you need a new policy for taking in cars that need to be seen by the diagnostic technician and have them sit for 3 weeks on your lot, taking up space!! You could take the customer’s name and information on the vehicle and let them know a few days out, when the car is actually going to be seen or worked on by the diagnostic technician! Now that would be good customer service!!!
9/7/2024
Christine W. VERIFIED CUSTOMER
I was very pleased with the service writer Michael. He handled my problems very efficiently. I would recommend Kia services to everyone.
9/7/2024
Barbra C. VERIFIED CUSTOMER
We waited a very long time to have someone help us when we were told our car was done.
9/7/2024
Yvette R. VERIFIED CUSTOMER
It’s took 4 f-in hours to get a oil change and a light bulb change. It hasn’t been a year I purchased the used car from your Covina location. I go in for a oil change and ask I if want to do three different services to the cuz the previous car owner didn’t do it shouldn’t this have been done before I purchased a used car what a disappointment. With this dealership if I would’ve gotten all that had to be done I would’ve been paying over $1000 who goes to get an oil change and happen to have $1000 in cash not me my service today was $300. After 4 hour wait ????
9/7/2024
Steve S. VERIFIED CUSTOMER
Number one employee there’s no one better Then Michael He’s the reason why I keep coming back. I trust him he’s an asset to your team..