The Car Group

They said two hours, but I was out of there in less than an hour. Great service even though it was crowded on Saturday.

Your new Dealership building and service area is state of the art and Mariela is the best!!!

There was a lot of miss communication regarding my payment ways during my service. whenever I get my car service I usually pay via sunbit, through the link provide on the text. This was my first that I've encountered that I should've waited until after my services to pay despite I received a link via email to pay for my service. I also remembered my Honda representative saying if there's a link that I'm able to pay for it via link but now since there was an issue with my payment that I was told I should've waited until the end. My car was dropped off around 7:45 am in the morning and not picked up until 4:50-5pm. I received a call regarding an additional service to my car at around 10am with an updated total, with that amount of time, the total via the link should've been updated. At the point of my payment via the link of course I don't remember what the updated total was because I was at work, I trusted Honda to have everything up to date for me prior to the time of payment because I'm also exhausted from work all I wanted to do was pay Early,pick up my car and go home. I have never received such service with Honda, and I've slightly loss my trust. Why have an online payment option if you're not going to have tej customers use it. Also, if there is a mistake don't make your customers feel bad and tell them you shouldn't have done that and waited despite tell them you're able to pay it via online if you received a text. The recent experience just may me feel stupid as a person for "not listening" to instructions.... Despite that I was, with what Honda was offerings via ONLINE service and updated. I work as a nurse and 12 hours shifts. I know how hard and difficult it is and to also miss something, but I also know if I make a mistake when to apologize regarding a miscommunication and not make the patient/customer feel degraded or stupid. I know when it takes us time to chart, but if you call a customer with an updated the profile should also be updated, I understand there are a few systems that the computer has to go through for the update so it also should be communicated not to pay via online as another reminder to the customers, because some customers can't stay there all day we dropped it off still go to work and go pick it up. The most frustrating part was when I tried to resolve the issue myself with our bothering you since it was pointed out as a customer mistake and no representative was willing to help me. Then I hit the wall when attempting to resolve it with sunbit was told to call Honda for Honda to submit the actual amount that was charged to me to sunbit to have them updated the total. I was told my representative would call me for an update or a manager. I patiently waited from 7am-5:30pm, I received no call what so ever and I had to call again for and update orna follow up, just to be reminded that once again it was my mistake why I had to pay it online.... I didn't even argue any more. I felt like I wasn't being heard. I wasn't treated what the usual Honda experience was like. at this point I just want my extra money I've paid returned to be used on other bill payments I need. I need to say something about this because I usually also give positive feedback, I hope you don't let other customers feel this way because they're not tech savvy.

Tanks 100%satisfaid

Good service would highly recommend Louie

Aaron assisted get the recall on my car completed in good time and made the whole process easy.

I notice that the accel is back to normal. The engin responses as it was my first drive of this gv80.

Very happy and satisfied with the work you do for me, Ivette helped it was amazing.????????

My service rep performs her duties with perfect knowledge and she’s well skilled at her job. I have complete confidence when I go for service on my vehicle at Norm Reeves. I always request JULIE.Canales for assistance she’s well trained, courteous and has perfect customer service. Thank you so much for providing your customers with the best.

helpful and remembers personal preference for vehicle service

Everyone was very nice

Excellent service very professional he is always letting me know the status of.

Julie was great!

Viviana was excellent. Also had a conversation with Ted who was friendly and a great brand ambassador.

Kyle, service manager is very friendly

We had a wonderful experience with Simona! She was very nice, assisted us right away, as we had an appointment.

As always excellent job! ???? I showed up earlier then I thought, let Robert know and he had my car out shortly after ????

Edwin is awesome. The in and out service was better than I expected. The dealership is beautiful and comfortable. Can’t wait to take my car in for its next service.

Ramblin helped me with my car issue and I very satisfied with his work ethics.

He was attentive to the needs I presented