Nicole never fails to provide me with the best customer service. West Covina is personally a distance for me to drive to so I can service my car but I don’t mind coming if it means I am taken care of by Nicole.
8/27/2025
Tomas A. VERIFIED CUSTOMER
The service advisor was very courteous and friendly.
8/27/2025
Adrian C. VERIFIED CUSTOMER
Genaro was knowledgeable and courteous throughout the process . Service was quick.. highly satisfied
8/27/2025
Laura G. VERIFIED CUSTOMER
He was kind and explained the service to be provided.
8/27/2025
Brandon L. VERIFIED CUSTOMER
Did not service my vehicle as per agreed in the purchase agreement. Declined to fix repairs after escalating
8/27/2025
Eilene M. VERIFIED CUSTOMER
Great service! He was very patient and kind with my elderly father. The shuttle driver gave fast and friendly and easy service, too. I would suggest that those terminals where you run the card for payment be fixed or refilled with receipt paper. He had to go to a different one to print the small receipt that my father wanted. I think it’s because most people like text message receipts or the larger receipts. My dad prefers the small ones that print out like at restaurants. Those likely do not have regular maintenance but they should.
8/27/2025
Frank T. VERIFIED CUSTOMER
Joseph always there to help me when no other can help me!
I brought 4 cars at Norm Reeves for the last 10 years
Thank you Joseph
Frank
8/27/2025
Maritza W. VERIFIED CUSTOMER
Jesus and Chris were very helpful and kept me in the loop during the servicing process! Excellent service and thank you for everything!
8/27/2025
Yasuyo P. VERIFIED CUSTOMER
Hi, I have a question about the bill. I am wondering if I was charged twice for oil change on my visit 8/25/3025.
8/27/2025
Bruce W. VERIFIED CUSTOMER
Service was completed quickly and personnel were pleasant and professional.
8/27/2025
Jacquelyn M. VERIFIED CUSTOMER
It was our first service visit for our Outback and it was completed in a timely manner. Michael Hope was very professional and answered all our questions.
8/27/2025
Kevin W. VERIFIED CUSTOMER
Good guy answered all questions give him 8
8/26/2025
Phu H. VERIFIED CUSTOMER
Good service
8/26/2025
Lisa C. VERIFIED CUSTOMER
I like that he gave me an idea of future service needed
8/26/2025
Greg H. VERIFIED CUSTOMER
Edward was great and a fine example of professionalism and knowledge.
8/26/2025
Rafael L. VERIFIED CUSTOMER
Julie Canales went above and beyond! Thanks for the great service.
8/26/2025
Elizabeth S. VERIFIED CUSTOMER
Toyota was able to complete the service within the time it promised. Simona was pleasant, respectful and answered my questions.
I like that the facility is nice and spacious. You should check the food in your “cafe” though. One item I wanted to purchase was expired.
Thanks.
8/26/2025
Timothy D. VERIFIED CUSTOMER
Alex Almanzar did a great job in taking care of my car, providing both fast and great service! Thanks!
8/26/2025
Nathan F. VERIFIED CUSTOMER
I am always happy to have Robert Farr help me get my car back on the road. He is the best! Very knowledgeable and courteous. I trust him to be honest and fair and explain the service. Thank you!
8/26/2025
Tyray J. VERIFIED CUSTOMER
Cord on my car is hanging now it wasn’t like this before I turned my car in for service