Hannah was great. The fact you couldn’t”duplicate” the issue wasn’t great. It poses a serious risk for injury to my clients, who are elderly. I’ve been advised to start a ticket with someone from corporate. The fact that this random
Occurrence couldn’t be duplicated while at the shop doesn’t mean that it doesn’t happen. I even have a video of it and I don’t know what the answer is, but your tech couldn’t figure it out, but it still opposes a risk to me and my clients specifically my clients so that’s the problem and we’re just gonna wait till someone gets injured?
9/13/2025
Justin S. VERIFIED CUSTOMER
Staff was friendly and helpful as usual, service was quick
9/13/2025
Ariela V. VERIFIED CUSTOMER
I switched from Chula Vista to this dealership due to poor customer service and I was amazed by the staff working at the Norm Reeves location! Everybody explained everything so well, didn’t pressure me to spend a lot of money on stuff that I didn’t need today and they were very professional too, specially my advisor, John Beck!
9/13/2025
Gayle J. VERIFIED CUSTOMER
Great service and I appreciate Miss Candice’ attention she gives to her clients.
Gayle
9/13/2025
Lisa B. VERIFIED CUSTOMER
everything great!
9/13/2025
Stephen C. VERIFIED CUSTOMER
Courteous and efficient
9/13/2025
Gail E. VERIFIED CUSTOMER
"Mary" provided excellent customer service. This being my first visit I was very impressed the dealership is way above your average waiting area. Staff U encountered were very friendly and helpful. My car definitely has a new home!
9/13/2025
Beverly G. VERIFIED CUSTOMER
Mr Lagos provided top notch service. Thank you for having people like him on your team!
9/13/2025
Sharona A. VERIFIED CUSTOMER
Would like to have the option of car wash.
9/13/2025
Julie N. VERIFIED CUSTOMER
Exceptional- I was in and out in no time. So much appreciate it
9/13/2025
Pao-Shang L. VERIFIED CUSTOMER
Excellent
9/13/2025
Jorge D. VERIFIED CUSTOMER
Great service!
9/13/2025
Thuan L. VERIFIED CUSTOMER
Rep was not helpful when I had questions regarding recommend services.
9/13/2025
Shannon /. VERIFIED CUSTOMER
Benito was very friendly and straightforward. I appreciated his honesty and clear communication.
9/13/2025
Iris R. VERIFIED CUSTOMER
The service advisor. Nicole was very knowledgeable, and her customer service skills are amazing. She went above and beyond to address my concerns.
9/12/2025
Dennis S. VERIFIED CUSTOMER
I am very satisfied with the experience.
9/12/2025
Juan F. VERIFIED CUSTOMER
Rosalina is a great service advisor. ⭐️⭐️⭐️⭐️⭐️
9/12/2025
Felton B. VERIFIED CUSTOMER
Richard was very knowledgeable about the issues with our 2008 expedition . He explained all the issues in detail that our expedition was having and let us know that it could be a couple of days to complete the service on our vehicle.
9/12/2025
Ryan J. VERIFIED CUSTOMER
Jesus has been very helpful these past couple visits. Highly recommend him if your looking for a service rep