Paul was very helpful in explaining what exactly was wrong with my AC system, and also made sure to deliver the car within an appropriate time for me not to miss my doctors’ appointment. Thank you. 19:09pm. Thursday July 16, 2020. Mario P
7/17/2020
Antonia C. VERIFIED CUSTOMER
Anthony Sanchez is a very respectful and kind person he’s the reason why I keep coming back I Never have any problems my cars get taken care of I say cars because I’ve owned around 11 Hondas and they always get serviced at Honda dealer, excellent employee do you need more like him thank you
7/17/2020
Nancy A. VERIFIED CUSTOMER
Good job thank you
7/17/2020
Laura Piedad. VERIFIED CUSTOMER
I really enjoy the hospitality that I had , how professional people were.
7/17/2020
Hector V. VERIFIED CUSTOMER
Brandon did an excellent job on helping me with my problem koodos for him good people's skills very attentive to my needs great job
7/17/2020
Maggie G. VERIFIED CUSTOMER
This was the first time I have been to West Covina Honda and I am extremely please and extremely grateful to Anthony and Chris. They both were awesome and helpful and kind! Whatever they are being paid double it!! Workers like them are hard to find! Thank you thank you thank you! And the pen marks on my seat are gone. They weighed heavy on me because I try to take good care of my car. I worked with several YouTube tricks to remove the ink to no avail. I am so relieved and grateful!
7/17/2020
Samantha J. VERIFIED CUSTOMER
He was very helpful and communicated effectively throughout the whole process of my car being serviced.
7/17/2020
Ofelia A. VERIFIED CUSTOMER
Samuel from the service department was pleasant and a great help. He made the process quick and easy!
7/17/2020
Terry K. VERIFIED CUSTOMER
Everything is fine - Gabbi my service advisor was excellent! Thanks
7/17/2020
Jose Manuel. VERIFIED CUSTOMER
Very polite young man and professional.
7/16/2020
Richard F. VERIFIED CUSTOMER
Brandon provided me with excellent customer service. He explained to me everything that was going to be to me car in a very courteous and professional manner. He is a very valuable asset to the Honda Company.
7/16/2020
Paul O. VERIFIED CUSTOMER
Anthony Sanchez was excellent today in overseeing the servicing of my 2016 Honda CRV. Thorough, knowledgeable, courteous, and professional are all words that come to mind in describing how he treated me today. As a Honda representative, Mr. Sanchez is a credit to your company.
7/16/2020
Rachel G. VERIFIED CUSTOMER
Joshua was very friendly and knowledgeable.
7/16/2020
Amy W. VERIFIED CUSTOMER
Great people - great service
7/16/2020
Tyler I. VERIFIED CUSTOMER
Service was great thank you!
7/16/2020
Annell D. VERIFIED CUSTOMER
Definitely will be returning for all my maintenance.
7/16/2020
Victoria G. VERIFIED CUSTOMER
T’was goood
7/16/2020
Kathryne M. VERIFIED CUSTOMER
Wait time from point of contact to end of service was about 3 hrs (walk in). Although I only came in for a flat tire I ended up purchasing all four. I understand that wait times are longer for non appointments and peak service hours are to be considered. However 3 hours is excessive. I think 2 hr wait time is fair and reasonable. I had no issues with your customer service representative Trinity. Considering the pandemic I would highly recommend that the customers’ seats
need to be covered with the protective plastic that was placed on the seats and windshield prior to any Honda employee entering the vehicle and removed when the car is delivered. This practice was not observed and my concern is that (although unintentional) cross contamination may occur as your employees enter multiple vehicles. This was observed over a 3 hour period. I understand that as a company you are adjusting to the pandemic as well and you have protocols in place that suggest you are doing your best. I am a health care provider and am advocating for your employees and my personal health as well. Otherwise your customer service has been consistently very good.