Nate went above and beyond to help me out and kept me informed of what was going on every step of the way. I appreciate all that he did!!
12/12/2020
Duane S. VERIFIED CUSTOMER
Ivette did a wonderful job with her initial assessment of the problems with my van and also kept me updated regarding the progress. She also provided me with the Uber service which is greatly appreciated. Her customer service skills are excellent and I was completely satisfied with her job performance.
12/12/2020
Natalia M. VERIFIED CUSTOMER
John, you provided excellent service and you've earned my business. Thank you!
12/12/2020
Bradley U. VERIFIED CUSTOMER
Everyone was really nice and I’m very happy with the work done on my car!
12/12/2020
Samantha A. VERIFIED CUSTOMER
Matt was very helpful, thank you!
12/12/2020
Jan J. VERIFIED CUSTOMER
Jennifer is amazing at keeping me informed of the progress with my van repair. She is professional, very personable and knowledgeable. I plan to keep coming back to Norms Reeves Honda in Vista for my service. I have also worked with Omar and he also is very nice to work with and professional when he has helped me with my service.
12/12/2020
Pascualy S. VERIFIED CUSTOMER
Excellent service and professionalism.
12/12/2020
Andrea M. VERIFIED CUSTOMER
She is very professional. And helpful.
12/12/2020
Pamela D. VERIFIED CUSTOMER
Isaac Diaz as been promoted after all these year. As a customer it’s nice to see Infiniti recognizes their own people. Isaac introduced me to my new service writer Edwin. He was very professional yet friendly. Thanks Edwin for my service with you and Congratulations Isaac on your promotion. Merry Christmas Edwin and Isaac, to you and your families. Also, a very Merry Christmas to Bill Stephens who is responsible for turning me into an Infiniti lover!
12/12/2020
Lauren D. VERIFIED CUSTOMER
I appreciated the fact that I was able to check in, get my car fixed and drive out within a hour. The people there were friendly. Overall great experience.
12/12/2020
Rod R. VERIFIED CUSTOMER
I was unhappy with the lack of knowledge about my vehicle. I just HOPE the mechanic knew what he was doing. If I had to go off of the service writer, I’m not confident and I feel that I’m glad I have AAA for a tow.
12/12/2020
Richard . VERIFIED CUSTOMER
Very nice experience working with Jared. He answered all my questions and kept me informed.
12/12/2020
Kenji O. VERIFIED CUSTOMER
The service was excellent. The text message regarding the service was very annoying since the request was sent to me at 7:00 a.m.
12/12/2020
Erny S. VERIFIED CUSTOMER
Everything look good, He helped me good job and on time.
12/12/2020
Ching L. VERIFIED CUSTOMER
Quick and satisfying service
12/12/2020
Melinda S. VERIFIED CUSTOMER
As always, John is awesome to work with. He goes above and beyond to make sure my cars are well maintained.
Thanks John!
12/12/2020
Cheryl O. VERIFIED CUSTOMER
My entire life has been involved with customer service in every career I’ve had, mostly with high end clientele, so I know what good or bad service is. Viviana has ‘the’ best follow up, of anyone I’ve ever dealt with. Add with her attention to detail and how she goes the extra mile, she is in the ‘Excellent Customer Service’ category. She also listens well, is polite and as helpful as anybody could possibly be. Make sure you appreciate her. She is a GIANT asset to Norm Reeves. With employees like her it’s easy to see how NR HB has won Excellence Awards 11 times. Thank you and because of her I will gladly return to the HB NR for car service again. Sincerely, Cheryl O
12/12/2020
Sara C. VERIFIED CUSTOMER
I am very please about the great service I received my Gratitud to Octavio Cortes and all his team members . They were training to make us feel 100% satisfied.
Since the time we park at the entrance until we sign the final receipt , all the customer service is amazing .
I don’t mind to drive from Lax to WestCovina , for my satisfaction.
Keep the good work .
Sara