Thank you Omar and Brett for getting my civic back to me quickly! She's great now ????
12/23/2020
Bradley C. VERIFIED CUSTOMER
Thank you. Heman always takes great care of me.
12/23/2020
Cristina S. VERIFIED CUSTOMER
Viviane explained clearly my concerns and problem i was having and left satisfied knowing I can always come back for future problems.
12/23/2020
Oanh V. VERIFIED CUSTOMER
Completely satisfied with this service of John Yarber
12/23/2020
Eileen M. VERIFIED CUSTOMER
I was satisfied with my the worked done on my Honda civic. I appreciate John Lee getting me appointment to come and have my car serviced. John Lee make sure that my services on my car is up to date. John Lee has doe excellent job.
12/23/2020
Rogelio L. VERIFIED CUSTOMER
I was extremely satisfied with the services provided by Juan Luna. He answered all my questions and was very informative.
12/23/2020
Andrew F. VERIFIED CUSTOMER
Ivan was awesome! Got me a same day appointment and made my experience quick and easy!
12/23/2020
Antonio M. VERIFIED CUSTOMER
Everything was fine except the wait when my car was done. I waited 30 minutes to receive my car. That is unacceptable
12/23/2020
Brandon H. VERIFIED CUSTOMER
Great service. Just the right amount of communication. No bs.
Problem fixed and drives 100% better. I think the screeching noise you never heard on startup was the serpentine belt you replaced as I haven't heard it.
Merry Christmas.
12/23/2020
Weiqiang X. VERIFIED CUSTOMER
Service was great! Satisfied :)
12/23/2020
Lumina L. VERIFIED CUSTOMER
Great service !
12/23/2020
Hamid A. VERIFIED CUSTOMER
Thank you
12/23/2020
Tai N. VERIFIED CUSTOMER
Wyatt was professional in assisting through the process.
12/23/2020
Marwan A. VERIFIED CUSTOMER
Raul is wondering, he is an asset to the dealer
12/23/2020
Candice H. VERIFIED CUSTOMER
I was glad to get service done within the time that Mark mentioned. Thank you Mark !
He also wrote down the tires measurements on paper for my reference. Mark has already suggested me to change the tires at the dealer, but I preferred to do later.
Thanks again!
Mark did a good job.
Happy holidays !
Merry Christmas !
12/23/2020
Ghezal S. VERIFIED CUSTOMER
Omar was nice but not very professional and it seemed like hey wasn’t really concerned with much else expect trying to sell products and services.
12/23/2020
Brendan . VERIFIED CUSTOMER
Gary was great. He always communicates with me well and made sure I didn’t have to wait at the dealership for too long today. He always has my back. I was a little disappointed with the Service Technicians who worked on my car. This visit should not have happened in the first place. I had gotten service for a different issue on my steering wheel a few weeks ago, but I noticed that my alignment was off causing me to drive with a crooked steering wheel. It was so unpleasant that I had to come back to get it fixed. It was a sloppy mistake from the Technicians and they should have made sure the vehicle was ready to go the first time. It was an extreme inconvenience and waste of time for me to have to come all the way back and wait 2 hours at the dealership. All thanks to the person who worked on my car. I really hope that doesn’t have to happen again.
12/23/2020
Lea T. VERIFIED CUSTOMER
John was awesome and provided good customer service.
12/23/2020
Walter N. VERIFIED CUSTOMER
Raul was great. He was professional, courteous and delivered exactly what he said he would. I rate him five stars!
On a separate note, this is the first time I’m using Norm Reeves VW for service and I’m surprised that you don’t wash the car like your competitor, Capo VW. It’s a nice gesture that we customers appreciate.
Thanks again!
12/23/2020
Denise C. VERIFIED CUSTOMER
Mr. Escamilla was professional, polite and kind. He promised the car would be done in two hours and it was. Thanks again.