Miguel did a wonderful car service. I was in and out of the dealership in no time. Woah !!! I never been to a car dealership like the Honda Cerritos. Next time I’m coming to Miguel for my service department at the Honda Cerritos .
10/6/2025
Raul E. VERIFIED CUSTOMER
I ask for fixing a flat tire, and the technician only turned off the from dashboard… tire still is with less pressure
10/6/2025
Jesus F. VERIFIED CUSTOMER
Romero was rude and recommended I take my car to a more affordable mom and pops shop since I didn’t want additional service besides the oil change. Also I asked the Romero to update my email address and he said he would take care of it at the end. I reminded him when I picked the car and he said he would get to it when he could. He has yet to fix my email address to @ He had an issue with me not wanting additional service. Very rude individual
10/6/2025
Michelle S. VERIFIED CUSTOMER
Candice was friendly, answered all f my questions and treated me in a very professional manner.
10/6/2025
Lawrence R. VERIFIED CUSTOMER
Eduardo is an exceptional employee who exemplifies professionalism and concern for his customers. It is employees like Eduardo, who have people coming back to Norm Reeves Ford for service and the purchase of new cars. Norm Reeves Ford is fortunate in having Edwardo in its team.
Lawrence R
10/6/2025
Jorge E. VERIFIED CUSTOMER
Hi, the service overall was okay. I had mentioned to my adviser that I was going to pick up the vehicle the same day. Unfortunately, when I went to pick it up, almost at the end of the day, it was not at the dealer; they had parked it somewhere outside the dealer and had to wait about 15 minutes for it.
10/6/2025
Maria D. VERIFIED CUSTOMER
Super helpful!
10/6/2025
Omar H. VERIFIED CUSTOMER
Aaron Perez has great customer service skills and was very helpful.
10/6/2025
Camille G. VERIFIED CUSTOMER
He was very helpful when I encountered a problem at drop off.
10/6/2025
Glen M. VERIFIED CUSTOMER
Thanks to Aaron’s honesty, alignment wasn’t done as I
Had requested due to me needing new tires for my
Vehicle
10/6/2025
Alice J. VERIFIED CUSTOMER
Edwin -
Was Fantastic, he was very attentive, listened to my service questions answered everything leaving no questions about the discussion. Upon our return he was very polite and cordial, I would say Norm Reeves Genesis should be very pleased at his ability to perform at this level!
I’ll definitely look for Edwin on our next service appointment.
10/6/2025
Michael G. VERIFIED CUSTOMER
Thanh is the best customer service person. I specifically changed my schedule just so that I could make sure to bring my car in and have him be my service provider. I will keep coming to Honda Cerritos as long as I can keep having Thanh be my service person
10/6/2025
Donna B. VERIFIED CUSTOMER
Clayton and the entire team were very cheerful and very helpful!
10/6/2025
Jose C. VERIFIED CUSTOMER
Trinity has been my Advisor since I bought my car brand new I am very pleased with how profesional and respectful Trinity is also the knowledge she has is beyond and above!! Deserves 1000000000 stars and more awesome advisor awesome person the best in the west south north and east!!
10/6/2025
Katherine H. VERIFIED CUSTOMER
5 STARS
10/6/2025
Beverly N. VERIFIED CUSTOMER
Candice Roxas was great, no complaints at all. Unfortunately, the key fob that was programmed during my appointment is not working correctly. The buttons on the fob work, but it will not lock/unlock the doors with the “touch” of the handle like the original key does. I did not notice while testing at the dealership as I always had the original key in hand as well. But after getting home and driving with only the newly programmed key, this touch function isn’t operational. I will contact Candice Roxas on Monday when the service department is open, and I’m sure she will be professional in working to get this corrected.
10/6/2025
James L. VERIFIED CUSTOMER
Clayton and the team were excellent!
10/6/2025
Olga O. VERIFIED CUSTOMER
Ii appreciate Ivette always she is a superstar she is honest and very good at what she does very well , I always request for her since day one when I started going there for service..
10/6/2025
Eva G. VERIFIED CUSTOMER
He is really awesome and straight forward. My mother always request him for her car services and I will begin too from now on.
10/6/2025
Anthony P. VERIFIED CUSTOMER
Andrew Sharma was very professional and thorough with his explanation with the services . First time here and i will definitely be returning and asking for him to assist me with further services needed with my car . Thank You Andrew !