Once arriving at the dealership I waited 30 minutes before I was even acknowledged by anyone. Two customers arrived after me and were acknowledged before I was. Once I was checked in I was treated with professionalism and efficiently by advisor John Yarber. The bottom line is, check in procedures need to be improved.
11/18/2021
Deborah R. VERIFIED CUSTOMER
He was smiley … very efficient. Walk in for service they are waiting for me????
11/18/2021
Shelly S. VERIFIED CUSTOMER
I always ask if my car can be washed they always reply with of course we can but never once have they washed it. I don’t mind paying them to do so just don’t tell a customer you will wash there vehicles and then not do it.
11/18/2021
Ofelia C. VERIFIED CUSTOMER
He was very helpful and courteous . Excellent customer service is the reason for me returning. Thank you!
11/18/2021
Steve C. VERIFIED CUSTOMER
Thomas was great. I just bought a used VW Passat. There was a odd rattle during acceleration. He and the engine tech figured out what it was and got it fixed quickly. It drives great. Thanks.
11/18/2021
Lavon G. VERIFIED CUSTOMER
Excellent service always.
11/18/2021
Marilyn L. VERIFIED CUSTOMER
Benito took time to explain to me the maintenance schedule. He gave me paper and pen to write it down. I appreciate working with him.
11/18/2021
Nawal K. VERIFIED CUSTOMER
I wanted oil change only. I had the same service done on 6/21 at NormReeves Honda for $57.20. I was quoted the same price when I got appointment for 11/17/21. Kevin M. Charged me extra $25 for labor to rotate tires that he recommended to replace all ASAP because they are completely gone.I was very disappointed, because that was very dishonest. I am going to dispute the charges that was unfair & make sure not to work with Kevin anymore. My previous service was with Mathew Garrett & I felt he was honest & reliable.
11/18/2021
Juan R. VERIFIED CUSTOMER
It’s always a good experience every time I take my Explorer to the dealer because of Rafael Gonzales . He’s an awesome person and great customer service . Thanks Rafael .
11/18/2021
Homam A. VERIFIED CUSTOMER
Kevin earns my trust as a customer
11/18/2021
Ryan T. VERIFIED CUSTOMER
Wash cars again!
11/18/2021
Janet H. VERIFIED CUSTOMER
He was friendly and attentive to my needs.
11/18/2021
Daisy G. VERIFIED CUSTOMER
Candice was very helpful and accommodating. She took care of my car and help me to update my CarPlay and help me to match with my iPhone. She even trouble shoot my navigation.
11/18/2021
Hieu D. VERIFIED CUSTOMER
Thank you John for always providing wonderful excellent service!
11/18/2021
Hazel Jane. VERIFIED CUSTOMER
Juan was very helpful and took care of my needs.
11/18/2021
Jonathan V. VERIFIED CUSTOMER
Great customer service, I’m glad he took care of me.
11/18/2021
Annamarie S. VERIFIED CUSTOMER
Everyone was very helpful
11/18/2021
Julio B. VERIFIED CUSTOMER
Bryan always does an exceptional job! Love the fact that he always explains in detail what the results of the inspection were and if any further recommended work is needed and the reason why the recommended work should be done! I continue to go back to norm reeves primarily because of Bryan!
11/18/2021
Zachary . VERIFIED CUSTOMER
I think my experience is a good example of what great service looks like. When I was told that all my breaks needed immediate replacement including rotors/pads I wasn't to happy but by the end of the day my Service Advisor Edwin Rivas truly stepped up and turned a bad start of the day into a great finish!, He went above and beyond by covering some of the cost and went the distance to make sure I was taken care of and for that I am thankful and was a very happy & satisfied customer!