Benito is the best service rep from Honda!! His customer service is #1!
11/21/2021
Noah L. VERIFIED CUSTOMER
Robert Bautista has helped me with multiple issues on my Civic. These issues could have turned into massive headaches, but thanks to Robert's diligence they have all been fixed completely and in a timely manner. Robert is professional, kind, and understanding and truly cares about his customers. Robert is definitely management material and deserves a raise. Always a pleasure working with him.
11/21/2021
Susin A. VERIFIED CUSTOMER
Customer service was great
11/20/2021
Father Augustinos. VERIFIED CUSTOMER
We had frustrating experience the first day we dropped the odyssey Van for service, however , Joe Huynh the service drive manager was very professional and very helpful in understanding the problem and assisting to resolve it and providing us with the sound dealer recommendation to fix it. We are a long time customers with Norm reeves Honda and were very satisfied with Joseph the service manager concern and the time he took to resolve the matter.
11/20/2021
Eric . VERIFIED CUSTOMER
Warranty coverage is misleading and not sufficient.
11/20/2021
Melissa L. VERIFIED CUSTOMER
They did a good job, just not pleased with making an appointment for a half hour worth of work and it taking 3 hours. What’s the point of an appointment then.
11/20/2021
Tracey H. VERIFIED CUSTOMER
Ivette was awesome! She made calls about fixing my windshield and paint scratch when I came in for an oil change. When it was possible that it would take much longer than expected, she arranged a ride home for me.
11/20/2021
Susan H. VERIFIED CUSTOMER
It was a very quick visit and I appreciated that!
11/20/2021
Marina D. VERIFIED CUSTOMER
The car was completed and when I went to go pick it up,the key was misplaced yesterday. I was told one of your techniciand took my key home with them.You have not found my key. I am still waiting for my car.
11/20/2021
Anissa R. VERIFIED CUSTOMER
Nathan updated me throughout the day about my vehicle and was very pleasant to work with.
11/20/2021
Faith G. VERIFIED CUSTOMER
X
11/20/2021
Sylvia T. VERIFIED CUSTOMER
Thank you Ivan Cruz for keeping me updated on my car
11/20/2021
William E. VERIFIED CUSTOMER
For a drop by service with 5 bodies ahead of me, I was impressed with the time they got it done. Very reasonable. I normally make appointments, but I was told it could be done. Great service team. Impressed with VW.
11/20/2021
Troy C. VERIFIED CUSTOMER
t is questionable whether a one-year-old car can break the cooling pump, I am worried that many failures are expected in the future
11/20/2021
Rachelle M. VERIFIED CUSTOMER
Waited a bit longer than stated took an extra I/2 hour also they over inflated my tires. However Omar was awesome and the waiting room was clean and comfortable.
11/20/2021
Martha C. VERIFIED CUSTOMER
It was very good!
11/20/2021
Kevin . VERIFIED CUSTOMER
Josue is very well versed in communicating Lumi’s varied issues.
No pressure to spend money on Lumi we don’t have at the moment.
I hope he is there next time i come in with my wife’s car.
Please include her name, Melinda Cotton on our records.
AND the work was completed 40 minutes before his estimate!
Very impressive.
4 to 6 and Glassy,
kevin cotton
11/20/2021
Tony T. VERIFIED CUSTOMER
I received my car uncleaned back. A pant is found on the back seat. In time of COVID is unacceptable after big repair ( engine changed). I don’t know if the engine is really changed after a look at it. Generally I don’t see anything is done.
From Internet it costs around $200 to fix the EPC problem. There are a lot of work to do for changing the engine as I see it.
11/20/2021
Diane T. VERIFIED CUSTOMER
It was absolutely effortless on my part I just had to show up and they took care of the rest it was wonderful thank you Jacob.
11/20/2021
Rachna T. VERIFIED CUSTOMER
Yvette is very knowledgeable and professional. I always see her regarding all service issues and feel that she is always providing the best options and advise.
I appreciate her help.