Omar went out of his way to make my experience having my car serviced for a recall and maintenance as easy as possible. He made sure to provide a Lyft to and from Norm Reeves and kept me updated throughout the day as to when my car would be available. He’s very professional and very intelligent.
1/22/2022
Claudia D. VERIFIED CUSTOMER
Great service Thank you
1/22/2022
Annzella W. VERIFIED CUSTOMER
Cheyney Riggs is the type of employee that makes customers feel good about coming back. He went above and beyond. He was a true blessing. Give that man a RAISE!!!
1/22/2022
Kim L. VERIFIED CUSTOMER
Excellent experience. Free of charge service
1/22/2022
Jose S. VERIFIED CUSTOMER
Thanks for the great service
1/22/2022
Theresa B. VERIFIED CUSTOMER
Thank for always giving me the best customer service always!!
1/22/2022
Herb R. VERIFIED CUSTOMER
Never have any problems with Norm Reeves service
1/22/2022
Kim N. VERIFIED CUSTOMER
Very professional to take care of the vehicle and customer service.
1/22/2022
Amoree A. VERIFIED CUSTOMER
Mike was fantastic, service was great, the carwash was awful ???? trying to schedule an appointment was very difficult the ladies on the phone were extremely rude and condescending, we were told that they are very short handed ?
The service has always been great and we will still go back no matter if people are rude at times.
The Spanish lady that took our car was great the poor woman was running around trying to help everyone and Mike was great,we will stay with the dealer no matter what.
Why change Covid has made things difficult foe everyone.
Thanks
1/22/2022
Katie G. VERIFIED CUSTOMER
My agent was excellent!
The drop off but no pick up doesn't make sense
They don't wash the car after
1/22/2022
John C. VERIFIED CUSTOMER
I understand that the service center was understaffed. I have patience, but this experience was not satisfactory. Can’t help but feel like I overpaid for service. My car was dirtier than when I dropped it off. Communication was poor and nothing against Nathan; he seemed overwhelmed with the short staff and was doing his best. When I came to pick up my vehicle I waited an hour patiently, and then had to ask for the service inspection. Overall leaving the service center having spent over $1,200 did not leave a good taste in my mouth, and my car is now making noises I’ve never heard before. Will not be coming back
1/22/2022
Robert T. VERIFIED CUSTOMER
Great first class service!
1/22/2022
Robyn B. VERIFIED CUSTOMER
Cheyne is awesome. He was very helpful, friendly, and accommodating. Thanks. .
1/22/2022
Gordon . VERIFIED CUSTOMER
Good service visit.
1/22/2022
Won D. VERIFIED CUSTOMER
Very satisfied like when you put my new engine in well rebuilt one
1/22/2022
Stephanie M. VERIFIED CUSTOMER
Excellent service !
1/22/2022
John S. VERIFIED CUSTOMER
Great job on detailing my car. My car looks great. Very happy. Edwin helped me a lot.
1/22/2022
Allen H. VERIFIED CUSTOMER
I mentioned that I needed to have the car finished by 90 minutes do to a doctors appointment and the work was finished in less than 45 minutes.
1/22/2022
Rodrick K. VERIFIED CUSTOMER
Never sat there waiting on a car in MY LIFE 8hrs didn’t make no sense
1/22/2022
Brooke T. VERIFIED CUSTOMER
It took 3 hours for an oil change/tire rotation that was scheduled first thing 9A.M.