Manny definitely made up for the bad service I’ve had in my previous visits and from the beginning of the line as I alerted the guy that was checking me in that they just skipped me when the two cars where behind me. Even though I notified the boy that he skipped me by two cars all he could say was sorry? They should be trained to simply ask who was first in line as it’s horrible having to wait in line and then get skipped by not one car but two car. As I notified Manny he made up for his coworkers by doing his best on getting me in and out as that was all I wanted. Manny was the best employee that has assisted me throughout the two cars and services I’ve had with Honda! He would definitely get employee of the month in my business as customer service is really what makes it for businesses!
2/12/2022
Thomas L. VERIFIED CUSTOMER
Ms Herrerias was terrific. She gave me all necessary information to let me make the best decisions regarding my car and the priorities of service options.
2/12/2022
Charles S. VERIFIED CUSTOMER
Thank you Mike for following up with my extended vehicle warranty company to determine if my E-Brake cables were included under the warranty. I hope to hear from you soon that you were able to locate the replacement parts.
2/12/2022
Vickie G. VERIFIED CUSTOMER
I was satisfied with the service i received from Robert Baustista. He was responsive with what my vehicle needed and was about to get the service done in a timely matter.
2/12/2022
Michael W. VERIFIED CUSTOMER
Solid dude. Solid Effort. Continue to keep up the good work.
2/12/2022
Cameron C. VERIFIED CUSTOMER
Been going to Norm Reeves for years, and usually Benito Torres handles my issues, and has always handled issues superbly. The best, should be employee of the year. I always leave Happy with Benito's expertise
2/12/2022
Michael R. VERIFIED CUSTOMER
Brandon Hanson, my service advisor, always so professional and helpful as always. And the waiting area, very clean and stocked with drinks and snacks. A++++
2/12/2022
Tanya S. VERIFIED CUSTOMER
He was very helpful and patient
2/12/2022
Mary Z. VERIFIED CUSTOMER
Thank you for your professional service.
2/12/2022
Michael C. VERIFIED CUSTOMER
Did a great job
2/12/2022
Martina D. VERIFIED CUSTOMER
Richard Correa, was extremely professional and personable. Glad he was able to help me out, as well as the rest of the technician team.
2/12/2022
Joann T. VERIFIED CUSTOMER
Very helpful. Excellent service as always
2/12/2022
Steven H. VERIFIED CUSTOMER
Gary was a great combination of professional and friendly. I appreciated his customer service and helpful attitude.
2/12/2022
Lorna F. VERIFIED CUSTOMER
Great job Tom
2/12/2022
Amanda B. VERIFIED CUSTOMER
Tom went above and beyond to assist us with our issue. Ultimately we ended up getting our car back much quicker than anticipated. Good job, Tom!
2/12/2022
Calvin I. VERIFIED CUSTOMER
First, the mechanic changed my seat setting, changed my dash configuration and put my keys in his pocket, where my advisor couldn’t find it. I don’t mind if he changes the setting while he’s working on my car, but at least put it back to where I had it. I told my advisor I was in a hurry and needed to leave immediately, I was never texted to say my car was ready, after waiting over 2 hours. I found my car on the side, all done, so now I had to find my advisor to check out. That’s when she couldn’t find my keys. Overall not happy with the service this time.
2/12/2022
Karen A. VERIFIED CUSTOMER
Michael Barr was so sweet to me from the beginning. I took so long to gather my belongings and step out of my car but he waited patiently for me as well as helped me with another payment option when I realized I didn’t have my card on me. 100/10 service.
2/12/2022
Stephen C. VERIFIED CUSTOMER
Alex Shuster was the young man who checked our car in. He was very professional and most courteous and polite. He went beyond his duties in pairing up my new cell phone w/Bluetooth in my car. He thoroughly explained all that was done in servicing our car. We will definitely request him the next time we bring our Subaru in.
2/12/2022
Lien N. VERIFIED CUSTOMER
I am at the mechanic near my home to have them checked why lights is on the tires lights on and I tried but couldn’t turn it off
I am disappointed
2/12/2022
Brenda D. VERIFIED CUSTOMER
Trevor is an asset to Norm Reeves. An employee that likes his work, honest, efficient, well educated in his field, compassionate, will take his time to explain why Services are necessary. Very good service advisor. Deserves to be promoted.