Overall my experience went good however several hours later after I got my car back the check engine light came on while driving. It may be a coincidence. I’ll see if it goes on tomorrow.
12/27/2025
Lucila A. VERIFIED CUSTOMER
Our service provider was excellent like always. He is always very professional and thorough.
12/27/2025
Mit B. VERIFIED CUSTOMER
Although the vehicle service was completed satisfactorily, my interaction with the customer service representative was unsatisfactory. The attendant refused to assist with additional issues, including a cabin noise problem, and did not help with a filter change that should be included in the complimentary service. Instead, the focus was primarily on upselling additional services. This approach negatively impacted my experience, and I believe the customer interface requires improvement to better support customers’ needs.
12/27/2025
Floyd P. VERIFIED CUSTOMER
Pablo did an exceptional job making sure my vehicle was serviced quick and efficient
12/27/2025
Kenneth W. VERIFIED CUSTOMER
Good Service!
12/27/2025
Felicia B. VERIFIED CUSTOMER
Would especially like to recognize your representative, Edwin Rivers, for his outstanding professionalism, patience, and attention to detail. Edwin made the entire process smooth and stress-free, and his level of customer service truly exceeded my expectations.
Because of this experience, I would gladly give five stars — a full 10 out of 10 — and highly recommend Norman Reeves of Genesis to anyone looking for exceptional service.
12/27/2025
Lourdes C. VERIFIED CUSTOMER
Very helpful, attentive & kind. Thank you for your information, fast reply & definately clarrified information i needed form y breaks.
12/27/2025
Shirley B. VERIFIED CUSTOMER
Magnificent
12/27/2025
Kathlyn Y. VERIFIED CUSTOMER
Karina was wonderful and helpful to ensure excellent service. Thank you
12/27/2025
Graciela A. VERIFIED CUSTOMER
Pablo and the other staff were very professional/knowledgeable and provided excellent customer service. Than you!
12/27/2025
Isabel F. VERIFIED CUSTOMER
Good service from
Pablo . Very friendly and happy person .
12/27/2025
Douglas O. VERIFIED CUSTOMER
I had an appointment at 7:00 am on Friday 12/26 and was scheduled to get my truck back at 2:00pm. I arranged ride home and returned at 3:30 because no response from my text at 2:30 to check on status? I also have issues with automated response for immediate service issues. I tried to call to discuss and no response so I finally changed response to change battery but when I arrived at 3:30pm had to wait for truck til 5:00pm. I suggest better response from your team on costly repairs! Need better communication!!!
12/27/2025
Rebecca S. VERIFIED CUSTOMER
Quick and efficient. Thank you!
12/27/2025
Michael S. VERIFIED CUSTOMER
Trinity was very polite as always. She has helped me in the past and I appreciate her great customer service
12/27/2025
Rebecca A. VERIFIED CUSTOMER
As always, Ruben delivers great customer service in a timely manner. Thank you so much!
12/27/2025
Angela R. VERIFIED CUSTOMER
Oscar very professional and helpful. I will continue to service my vehicle at Norm Reeves Honda due to such wonderful customer service
12/27/2025
Margarita P. VERIFIED CUSTOMER
Javier Lopez kept me informed step-by-step on the cost of my repairs, courteous and knowledgeable