Angelo was very courteous and kept checking up on me to let me know about my vehicle. Very grateful for his service.
3/8/2026
Krystal Z. VERIFIED CUSTOMER
Thank you so much, Benito, for servicing my car today. I truly appreciate your help and the great service!
3/8/2026
Nguyen L. VERIFIED CUSTOMER
He understand my concerns and got it done
3/8/2026
Courtney T. VERIFIED CUSTOMER
Trevor Rodriguez had outstanding customer service and was efficient and communicated thoroughly. Would definitely recommend him and use him again if I need to come back!
3/8/2026
Jesse L. VERIFIED CUSTOMER
Trevor was great.
3/8/2026
Heidi R. VERIFIED CUSTOMER
I wasn’t contacted about recommended maintenance until after 2 hours were up. I added 2 of the three items but wasn’t willing to wait even longer for the service to be completed.
3/8/2026
Amber H. VERIFIED CUSTOMER
George and Rudy demonstrated exceptional proficiency in their respective roles, consistently surpassing my expectations. Upon my arrival, I urgently required a key cylinder repair following an attempted car break-in. Rudy not only assisted me in locating the necessary component but also collaborated with George to promptly resolve my issue. Their exceptional service and attention to detail were evident throughout the entire process.
3/8/2026
Jillian W. VERIFIED CUSTOMER
Mike was extremely helpful and communicative. I appreciate him being able to squeeze in my oil change at the same as resolving the recall.
3/8/2026
Peter R. VERIFIED CUSTOMER
The service manager Juan went above and beyond taking pictures of my paint on my 2009 E150 van. I have a case number and hopefully Ford will be able to help me in someway. Thank you, Juan.
3/8/2026
Cathy R. VERIFIED CUSTOMER
I feel once tou put the silicone on the car you shshould put it in a closed space to prevent dust.
3/8/2026
Robert U. VERIFIED CUSTOMER
Andrew was great this morning. As he approached me, he introduced himself after what I needed. Andrew was very courteous and attentive to my needs. I told him I was there for a regular maintenance and to also check my alignment. He said he would and then he would update me if there was any problem. About 45 minutes till he returned and told me that my vehicle needed an alignment and got it done in a respectful amount of time. Andrew was very courteous and forthcoming. Andrew is another reason why I continue to bring my vehicle to Norm Reeves Ford.
3/8/2026
Renee H. VERIFIED CUSTOMER
Very polite knowledgeable and professional
3/8/2026
Vicky T. VERIFIED CUSTOMER
Tung is best customer service 10/10
3/8/2026
Christian R. VERIFIED CUSTOMER
Amazing service
3/8/2026
Stephanie F. VERIFIED CUSTOMER
When I arrived for service I gave my phone number to contact as my wife was not present and could not answer her phone. The vehicle was finished but I was not contacted at all. My wife did receive the text but because she could not use her phone I did not know my car was ready until I saw it in the parking lot over two hours after it had been finished. I was told the system did automatically text her but because she wasn’t present I would have not known the vehicle was finished if I didn’t check myself.
3/8/2026
Anthony . VERIFIED CUSTOMER
I was very happy with the entire team at Norm Reeves ford. They made the process really easy to get the service I needed. Crystal Rivera truly represents the company's commitment to quality customer service.
Thank you.
3/8/2026
Mary M. VERIFIED CUSTOMER
Great fast andcefficient service
3/8/2026
Adriana E. VERIFIED CUSTOMER
Service is always great.
3/8/2026
Doris G. VERIFIED CUSTOMER
Great job but it is hard to see oncoming traffic when leaving your dealership because of all the parked cars on the street.
3/8/2026
Francisco R. VERIFIED CUSTOMER
Good service from Mike service advisor thank for the service I have on my car