Quite upset by the experience I had. Waited for extremely long time with no communication from service advisor. After over 6 hours was sent an automated text message regarding nearly 800 dollars of recommended repairs, again with no actual communication from advisor as to why, how serious the recommendations were, or how much longer that would make this repair episode take. At that point declined recommendations via text as did not have other info d/t lack of communication. My appointment was at 830, did not leave until almost 4pm (was initially told 3-4 hrs). When car was finally completed, recieved text. Service advisor ignored me while chatting with 2 others. Eventually another advisor saw the situation and signed my keys out to me.
I request that a note be put in my file that this service advisor is not assigned to me in the future. If this cannot be done, then please provide list of other service centers nearby
3/28/2026
Peter R. VERIFIED CUSTOMER
I had a 10am appointment for normal maintenance and check a window molding, yet they never took the car into the shop until after 11:15am and had to wait until after 12:42 to receive my car. Need to come back on 4/1 for a part that needed to be ordered(that is understandable). The tech did not update the “Bluetooth” link so I am still getting a notice that maintenance is due. That’s all for now.
3/28/2026
Irene/Christine B. VERIFIED CUSTOMER
Benito is always friendly , professional and approachable. He explains everything before the work begins as well as any changes and updates along the way.
3/28/2026
Adam W. VERIFIED CUSTOMER
I’ve been there twice in the last year and Richard coordinated my service both times. And both times he was attentive, informative, helpful, and pleasant. Needing unexpected maintenance on your ride is disruptive and stressful, but Richard managed to make the process a little easier. He’s a real credit to your team and while I’d rather not ever need this kind of service again, I know I’m in good hands if I do…
3/28/2026
Policarpo G. VERIFIED CUSTOMER
Hannah handled everything amazingly. She let me know the status of my car and any recommendations on services that may be needed. Very well organized and detail oriented. Amazing customer service.
3/28/2026
Sung Hwan. VERIFIED CUSTOMER
5 out of 5 stars
3/28/2026
Rommel R. VERIFIED CUSTOMER
Bryan did an excellent job from the moment he greeted me at the door. Great customer service, very helpful and knowledgeable. He found the exact vehicle I requested with ease.
3/28/2026
Hoa V. VERIFIED CUSTOMER
Excelent service. Edward O. was help in the process too. Good team.
3/28/2026
Erin B. VERIFIED CUSTOMER
Hannah was excellent! Warm and friendly. Immediately had me feeling like she would take care of me well. Very reassuring. She aLao educated me in a way that was easy to understand. And she helped me look for coupons for the services I needed. I look forward to her being my Service Advisor in the future! And I’m SO glad you have female Service Advisors!!! It’s rare, and it makes a HUGE difference. I will keep coming to Honda for Service as long as you have female Service Advisors!
3/28/2026
Gregory C. VERIFIED CUSTOMER
Hannah is doing a super job in being a happy and pleasant greeter and worker. I feel confident in her expertise and efforts to get me good service at your dealership.
3/28/2026
Diane S. VERIFIED CUSTOMER
Mike was pleasant and professional—an asset to your team!!
3/28/2026
Yalina M. VERIFIED CUSTOMER
I had my car serviced during a particularly busy and short-staffed day, and I appreciate how Samuel handled everything. He was communicative, attentive, and made an effort to ensure the process was as efficient as possible, which I really valued.
That said, I was disappointed to notice dirt on my steering wheel along with some scratches after the service. While the customer service itself was great, more care with the vehicle would have made the experience truly excellent.
Overall, a positive experience thanks to the service advisor, with some room for improvement in vehicle handling and attention to detail.
3/28/2026
Jackie V. VERIFIED CUSTOMER
Fast and reliable service
3/28/2026
Crystal R. VERIFIED CUSTOMER
Clayton was very professional, knowledgeable, and helpful from start to finish. He made sure everything was done right, and I'm extremely satisfied with the outcome.
3/28/2026
Andrea M. VERIFIED CUSTOMER
I'll await the survey.
3/28/2026
Alberto R. VERIFIED CUSTOMER
He was very attentive and informative and got my vehicle done quickly, thank you! See you next time.
3/28/2026
Dennis S. VERIFIED CUSTOMER
Excellent customer service provided as always Thanks to everyone who helped us at Nora’s today when we were there. The service was great.
3/28/2026
Michael M. VERIFIED CUSTOMER
John was a wonderful service advisor. Good listener and clear communicator. All and all a 5 star experience.
3/28/2026
Karen A. VERIFIED CUSTOMER
John Beck in the Service Department was very thorough in his review of the service needs of my 2022 Pilot.
He explained everything clearly, and helped me reset factory settings to fix a potential problem with the backup camera. I will continue to ask for John when bringing my car in future service needs.