The Car Group

I’ve been coming to Norm Reeves for anything my car needs for a little over two years now. I used to be amazed by how helpful you guys were and how much you seemed to genuinely care about the customer. The past few times I’ve come in I haven’t felt the same but my last experience has made me consider looking for new places to get service instead. I came in last Tuesday for my regularly scheduled maintenance, but was informed I should be getting one of the more expensive packages due to my mileage which I was happy to do. Later in the day I received a text from Candice informing me that they found a hose in my engine that needed to be replaced ASAP and asked if I wanted to order the part. I said yes and expected to speak with her more when I picked up the car on Tuesday but was not greeted by her when I came to pick up my car and when I asked the person helping me with payment if I could speak to her they didn’t help me find her. When I returned on Thursday after the part arrived, I was surprised to find it was a $1,000+ job. In the past my representatives would include the price of any additional work in their texts to me so I was fully aware of what I was getting. Where I was also upset was back in January of 2025 I was getting my engine replaced with you guys and was upsold on getting “all hoses and belts replaced” as a precaution. I was upset to find out that this engine hose was for some reason not included with that and when I asked in person what other parts I should keep an eye out for I was not given an answer. As a positive I will say Candice was helpful getting me a loaner car and tried to get me a discount for the service, but overall it was not the Norm Reeves experience I used to think highly of

Thank you for the prompt service. Thank you Yvette for excellent service as always.

Ernesto is great! Nothing less to say about

The left front wheel covering was not secured when we drove the car home. This may have caused the wheel to bend and run in the tire. Very concerning that this was missed. I expect a call. I have bought 4 cars at norm reeves. ****-****-xxxx

Q. Holt is terrible. From my two times that I have him as my helper since I have been to Norm Reeve over ten years, I have to find him and tell him my own car is done. If I have not done so, I don’t how much longer I have to wait. Please don’t I assign my schedule appointment to him again. Thank you!

Thank you thanh Sabatier for the service and telling us get in done in time

Mr Perez was fantastic,very prompt on letting me know how long my car will be very satisfied Ty sir.

Thanh did an amazing job helping me out, he let me know exactly what I needed and didn’t need yet. Very professional!

Pablo was fabulous. He was professional, courteous, welcoming and knowledgeable. He helped me through the process and tried to expedite my wait time as much as possible. I would definitely bring my car back to him again and recommend him to my friends and family.

Good job????

Q Holt was fantastic and deserves a raise! Norm Reeves management, do better. Working seven hours on my car is wild, I don’t blame mechanics I blame your lack of leadership.

I enjoy having Candice help me majority of the time. She’s so nice and always helps me with my car concerns. She also keeps her word when she says she’s going to update me with the updates as she receives them and she does.

every associate I encountered on my visit was courteous, knowledgeable, efficient, and friendly. truly a great experience.

Courteous Service

Professional and helpful with all my questions.

Enrique was very friendly and helpful in helping with my recall service. No complaints :)

Muy mal el servicio

Excellent service!!

Great service!

Great Service by Adrian.