I was told it might take until as late as 4 (from 1215 appointment) to resolve my battery issue which seemed long as i was pretty sure it just failed. A bit after 4, I went to check and saw my car outside, but my advisor wasn't around. Took til almost 430 to get out of there. Over 4 hours is quite long to swap a battery that failed a load test Last time it happened with my old 4Runner the other Toyota dealer did it (and an oil change) in a bit over an hour.
5/25/2025
Guadalupe /. VERIFIED CUSTOMER
REALY NICE SERVICE N RICHARD REALY NICE GUY. THANK Q
5/25/2025
Milagros L. VERIFIED CUSTOMER
Great service, excellent help thank you.
5/25/2025
Barry H. VERIFIED CUSTOMER
He did a very good job and was nice and communicated all along the process.
5/25/2025
Benjamin V. VERIFIED CUSTOMER
Sal was very professional.A very nice guy.
5/25/2025
Brian L. VERIFIED CUSTOMER
Clayton was awesome and thank you for a great service!!!
5/25/2025
Veronica V. VERIFIED CUSTOMER
No comments
5/25/2025
Day Y. VERIFIED CUSTOMER
Nat is excellent
5/25/2025
Rosalia C. VERIFIED CUSTOMER
Service was good and rep had good communication
5/25/2025
James C. VERIFIED CUSTOMER
Great service great guy!
5/25/2025
David R. VERIFIED CUSTOMER
Excellent service all around
5/25/2025
Sherry W. VERIFIED CUSTOMER
Thank you! John was excellent and courteous and very efficient. I am very satisfyedc and appreciative for him and the work the servicemen provided. Thank you.
5/25/2025
Romina O. VERIFIED CUSTOMER
Great service
5/25/2025
Wai-Chee D. VERIFIED CUSTOMER
Adrian was great and I was really impressed by how fast the appointment was.
5/25/2025
Elizabeth H. VERIFIED CUSTOMER
It wasnt the sane service i had before. I felt more like being sold something
5/25/2025
Pauline K. VERIFIED CUSTOMER
Totally satisfied with the excellent service I received from all the people at Norm Reeves. Thank you guys!
5/25/2025
Walter W. VERIFIED CUSTOMER
Benito and staff were so welcoming. Benito a true professional, kind, explained everything very well, very efficient from first greeting to final saying good bye and thank you for choosing Norm Reeves. Very happy!!!
5/25/2025
Luis Fernando. VERIFIED CUSTOMER
Julie Canales was great love her attitude and service but to service my car took over 3 hours.