Folsom Service Center

I took my car to get it the basic service, ended up being told it had a dead battery and a tire with sidewalk damage, so got them replaced. Then soon after, the first day that I took the car out for a moderate drive, I got the low tire pressure alert. I found it weird that so soon after taking the car to the shop the pressure was low. After parking it at home, I checked and found out one of my other tires were flat. This begs me to question: 1. When changing my tire, did the tech put in the damaged one back in place of another one? OR 2. Did another tire picked up a nail or something at the shop? OR 3. Did it just get damaged in a separate incident? It would be very strange that after years with no flat tires, I get 2 separate issues within a few days. To compound my problem, I called AAA tonight so that they would change my tire with the replacement one so I could use it tomorrow and then take it to your shop. However, they couldn’t because we couldn’t find the tire lock key. The tire thy you changed could have not been changed without breaking something in its absense, so probably one of your techs inadvertently misplaced it. Now I have to miss pat of work tomorrow, call triple AAA to tow it to your shop, and keep taking Ubers.

Very professional and same day service. I like the text alerts as well

My husband and I had the best experience with Honda service. We loved the great work and assistance with Juan Martin, he helped us a lot and also with the language that made it easier

Thanks so much Carl! You have an honest opinion and we’re very understanding of my thoughts and needs as a customer.

Excellent service! Thanks Reynaldo!

Rey Gomez is a wonderful service provider.

Gregory was great. Everything was done just right, with courtesy and charm

Everyone was friendly and helpful. I’m lucky I got there before the line got long though!

All good!

Great service

Thank you Ray for solving our car troubles with professionalism and wuickness

Always, I have never been happier with service on my Acura since I found Ace and Marina Honda! There is a number of us that use Marina Honda and know Ace well... never a bad word, we talk as if he and Lawrence are family! Always informative , accommodating and thorough! Not happy about something, Ace will do what he can to rectify the issue. The main SF Honda Service location could certainly learn from Ace, Lawrence and the crew at Marina Honda about customer service and satisfaction!

Thank you!! Great service and the team was so friendly and fun!!

Reasonable turnaround and advisor was responsive.

Thank you!

I'm experiencing a loud popping noise at the left front of my car near my left foot. I thought it was taken care of on Tuesday Tuesday February 11 2020 only to return February 12, 2020 because I still have the problem. Other than that, he service reps provided excellent customer service.

Ace was professional, helpful and accommodating. I was able to book same-day appointment on the website.

Aaron Wong is absolutely the best! Just as he has been for the nearly 20 years he has supervised keeping my year 2000 Honda Accord V-6 running strong! Jim Braden

Juan is fantastic

Great people.